Retro Fitness — Attraction in Town of Hempstead

WORST GYM EXPERIENCE EVER!! I dont ever write reviews, but i believe in saving people from a horrible experience if i can. Ive been to many gyms for years never had a problem until i met BRUCE frome oceanside. First off BRUCE walked up to me while i was bench pressing with machine and told me to stop slamming waits when i clearly wasnt. 10 minutes later i was running on treadmill and BRUCE walks right up to me, makes me stop mid-run, and says in a demeaning manner, "is there a reason you didnt put your weights back?" When in fact i used the same weights that were already on the machine and i even put some of them back to be nice. I figured he was having a bad day so i just left and started going to the other locations. I came back a few months later due to its convienent location. I got a new visa card which i wanted to use for my retro acount for auto payment, so i gave it to BRUCE who put it in and said im good to go. A few weeks later i signed in to retro, the girl at the desk told me to enjoy my workout. I started running on treadmill and 5 minutes later same girl walks up to me and says theres a problem with my acount. I asked if i can fix it when finish running and she said thats fine. Ten minutes later BRUCE comes running in to the gym and straight up to me while im on a treadmill and tells me me to leave. I say excuse me as he doesnt explain himself and he yells at me to get the the hell out. I ask him why hes kicking me out and being so rude without even explaining himself and BRUCE tells me i didnt pay. Maybe BRUCE didnt set my card up for auto pay LIKE I ASKED BRUCE TO, but i most definitly had money in my bank (i even checked my retro acount later and they didnt even try to charge my card).if BRUCE had asked me like a person with normal social skills to bring my acount up to date, i would happily have walked right up to counter and paid, but i was unaware of the situation until 10 minutes ago. As i was going to get my jacket from bathroom, BRUCE followed me around towering over me in a threatening manner. I told him theres no need for that and no need to treat clients this way. BRUCE continued to enjoy his power trip by threatening to call the cops for no reason as i was leaving. As i walked out and he followed right behind me with his minions, BRUCE tried to scare me by knocking the signs over and almost hitting me on the way out. I would like to see BRUCE deny it as everything was on camera. The next day i look at my acount and someone signed in to my acount at about 6 am, who was not me, and my membership was canceled. Next week my acount was charged. Called corporate left message and no one got back to me so i left this...

The gym should be a safe space to clear mind and meet goals but my interaction with the gym's staff made me feel uncomfortable and degraded today. Here's how my visit went.....

I Went to this gym for the first time to spend time with my brother. The girl at the desk was really nice and helped show us how to complete the guest waiver. I walked in workout bag in hand to the weight area, placing my bag and hoodie near the workout bench I occupied . 15 minutes later i was approached by a male who DID NOT introduce himself but proceeded to yell at me for placing my gym bag on the floor. As I tried to process his attitude and manner I stared at him for a few seconds . In no way am i making this racial but i am a black woman. For a person to immediately address with me attitude is as if it was an expectation that an attitude would reciprocate. He continued to yell at me with an Attitude as if I couldn't not comprehend his instructions to either put the bag in a locker or up front. His tone and manners made me feel uncomfortable and I repeated his request so that he can understand that I heard him clear enough . I said okay without confrontation and he said Thank you very much in the most loud condescending way. I felt embarrassed but I continued to workout to finish my session . Had this "individual" who did not introduce himself as an owner or manager, introduce himself and explain to me the rules and ask for me to place it in a safe location i would have just said no problem and apologized. I had no lock and was unaware of this gym's rules so I took my bag to the front and explained to the girl at the desk what had transpired and asked if should kindly keep my bag upfront until I finished my workout. I was able to confine my workout for 20 more minutes and I just wanted to leave. I left feeling very disrespected and I would not recommend this gym to anyone unless you want to feel like the gum under your shoe. My safe space was overpowered by someone who does not know how to treat his clients with respect and has no desire to neither . Prior poor reviews seem to carry this gym's credibility to the ground. What should have been a good day at the gym with my brother turned into one of the worst experiences in my life in a gym. I have no desire to return no worries but I will leave this with intention to protect other people from encountering this man at the gym. He's located in the office next...

Horrible gym, equipment is usually broken and the gym is filthy. Allegedly, corporate cut back on spending money to pay for people to clean the gym.

On my last day, I had the most unprofessional experience ever from the new general manager (erica--I think) and kat after corporate took over this location.

There was a new general manager and a person named "kat" at the front desk , and since corporate took over, I politely went to the desk and asked the general manager if the theater room was in a different air conditioner zone because it has been quite cold in there lately. The general manager in long sleeve heavy shirt smiles and says that she's comfortable and something to the effect that it's too bad she wouldn't do anything about it. Then, without hesitation kat decides to chime in stating that there is nothing they will do and that corporate has set the temperature across all their gyms. I said, "so if that's the new policy, I can't workout here anymore and will find a new gym". The general manager than said for me: yes, find another gym. I then walked away to finish my workout and one of them shouts out: "sorry bout that with a laugh". Now, this conversation was already finished and I was at about 40 feet away. I turned and asked why she would continue to provoke the situation with a sarcastic and insincere comment like that. Then, the general manager decided to walk to me and get in my face in a threatening manner, offering more disrespectful comments. I told her to leave me alone and get away and that i was not there to talk to her, but to workout. I couldn't believe the anger in her face and then she and kat yelled at me to leave the gym while attempting to further embarrass me in front of many people present. I already called corporate to review the video footage of their disrespectful and threatening manner which clearly shows two angry "females- i think" trying to bully, intimidate, and embarrass a disabled 48 year old man of shorter stature. All i can say is, if a man (or two men) did this to a woman, he'd be in jail, sued, and cancel-cultured; as I could see many of the men looking at me ready to support these persons-- however, the truth is now told.

Update: Apparently upper management doesn't care and they are still billing me.

Still...