24 Hour Bagel — Restaurant in Town of Hempstead

I rarely write reviews, but I feel compelled to share my experience. I recently placed an order with 24 hour bagel in Oceanside for a platter meant for a small family gathering following a loss. I had hoped that something as simple as breakfast would be taken care of so the family could focus on being together.

Unfortunately, when a family member arrived to pick up the order, she was told the platter was not made, they didn’t have the order for it despite my card having been charged in advance. There was no apology that matched the gravity of the situation, nor any sense of urgency to correct the mistake. It felt like a complete afterthought to the rude little girl I spoke with. I asked for a manager and she stated she was the best I was going to get. Sadly, she sounded like she was 12, with zero problem solving skills. She just kept stating “we don’t have your order” well obviously!!!

Mistakes happen, I understand that. But the lack of follow-through and empathy in a moment like this was incredibly disappointing. What should have been a small comfort during a difficult morning turned into added stress and frustration.

I truly hope this was an isolated incident, but I would encourage the store to look closely at their process—and to remember that for customers, especially during sensitive times, reliability and care really matter.

I will not cater from this...

I have been going here on a regular basis for close to 20 years service was good food was great!

Im in a service business so i understand not everyone has the best of days or customers somtimes the person working has a bad day too

But i have to share 2 recent stories

1st was i went there with my wife kids and was mortified when i was in there the guy behind the counter a young african american got mad that a african american woman told me i just had a few drinks so i can pay and leave because kids were restless (2 +3 year olds)i thanked her i was told by this guy im racist i have never been so embarassed i asked the guy is this a case of reverse racisim he told me that he will kill me and my family where does the owners find tthugs to work for him ?

2nd problem i called breakfast order in i was told u cant do this today im way to busy i used to spend at least $100 per week here that an average of $5000 per year i hope no one has to encounter the disgusting behavior and treat mentassociated...

Bald guy has on multiple occasions had the worst attitude. He once refused to toast my bagel because he insisted they just came out of the oven and were still warm. I explained that it wasnt the heat but the fact that its toasted and he just straight up declined to do it. When the next 2 customers didn’t overhear our conversation, they too, asked for toasted bagels. And I swore this guy behind the counter was going to have a mental breakdown. Angrily exclaiming what he previously told me to them. Another occasion he denied me service due to my girlfriend having her vested and leashed service animal with her. When we explained it was a service animal he said “yea right” and for us to leave.

Everyone else that works there seems to be alright, I can imagine working with this dude (bald guy named Joe I’m pretty sure) is terrible. Clearly many customers have complained about him before as well and nothing...