I wish I didn't have to give the motel any stars as it was that bad of a trip. The one good thing I can say about the motel is that it is clean -- now on with the bad.

We stayed during January 2-3, 2014 (which temps were below zero) and we get back from dinner to fire alarms ringing and no heat. My husband and I went to the desk to inform the agent and she said "what do you want me to do about it". Finally, after many other rooms calling and coming to the desk -- she called the maintenance tech. While on the phone with him she said that the power company had to cut half of the power to the hotel but she made sure the credit card machine was still working in the office, heat in the office, and the tv. They gave us extra blankets and sent us on our way. Luckily-- we are in town for a family celebration so we had another room we could stay in (with family) that was a little more heated than our own. Over time that room got bitterly cold as well. My husband (who managed many hotels in SC and NC asked the manager on duty why he had not offered to pay for other accommodations and that it was illegal for them to not offer since our room could not be lived in (as most of the other rooms in the motel). He said he would not but I guess quickly researched and then called back after we moved to the room with our family.

We called down at 2 a.m. to see when the power would be on... since we were told by the front desk that it would be no later than 12 a.m. that it would now be possibly after 4 a.m. before the power came back on (with heat). I understand that the motel has no control over power and heat but they way in which this event was handled was completely unprofessional and out right rude.

I will be getting a full refund from this trip and reporting this horrible motel to the BBB and possibly the health department. The ignorance of the staff completely blows my mind. I would not recommend this motel to anyone.