GameStop — Attraction in Town of Irondequoit

I had the slimiest interaction here with one of the associates, I believe his name was Devon. He attempted to add a service plan to my bill without my authorization as well as overcharge me for a game I was trying to purchase. If I hadnt realized that the game was ringing up higher, i may not have noticed that he added the service plan. He gave me my total and acted like the service plan was a part of what I wanted. I explained several times that I did not want it before he finally took it off. I was firm but not rude in my interaction even though I was getting extremely frustrated.

After this point, his attitude toward me soured significantly and he also gave me a bit of a hard time about correcting the price of the game and my coupons from being a Pro Member as well.

I'm honestly wondering how many people he's done this to who were not paying complete attention which is easy to do if youre going in here with your child or a friend and just slide your card in expecting your total to include only the things you had said you wanted to purchase. Thats 80% of the reason why Im making this review just so other people are aware that this may happen.

I go to Gamestop frequently and have never had anyone attempt this before. This was the first time in awhile I have been to this location and honestly after this, itll probably be the last time if i can help it. I understand there are sales goals but this left a really poor taste in my mouth. I might have even considerer purchasing it if he hadnt just added it to my bill. His whole demeanor was really arrogant, condescending, and slimy. Like a stereotypical used car salesman, not a Game...

I would like to bring to attention some concerning practices regarding the management of this GameStop location. It appears that this store is being managed by the same individual, Chase, who also manages the GameStop in Brockport (which is closing down due to his poor management and shady business practices). I have observed unethical behavior, including the appropriation of high-demand products, which are then sold to local shops in the area. This conduct raises significant concerns about potential fraud.

I have already reported this issue to GameStop, and I encourage others to be aware of these actions. It seems to be only a matter of time before the company thoroughly investigates the extent of these activities, including the sale of products on the secondary market and any deception of customers. Given the severity of these allegations, I believe it would be appropriate for GameStop to take swift action, including considering his removal from his...

I went to simply to buy a physical game.

The person who rung me up tried to upsell me to a membership, I politely declined.

They then proceeded to ring me up, with the game + a warranty he added and quickly tried to throw in without me noticing nor did I consent to. I noticed the extra $5 charge. He was trying to slip it into the purchase for an extra little bit of commission. I then, politely again, asked him to take it off and he gave me some bs reasoning with high pressure sales tactic saying that people were claiming warranty all the time because discs were melting due to new discs being made out of recycled plastic.

Pretty shady practice,...