Bridal Suite of Bay Shore — Attraction in Town of Islip

My personal experience with this place was a nightmare. I had many problems and if I tried to write them all I would be writing a novel! So I'll just talk about the two biggest problems I experienced. The first and biggest was the ordering mistake. I think it is important to mention I was very honest and tried to be as direct as possible with my bridal party and possible issues that could arise. I told the sales associate that I had 8 bridesmaids all with very different schedules and times of availability for fittings. I stressed to the associate this was the reason I needed the dresses to be delivered ASAP (my wedding was in September.) The dress I picked called for 14 weeks and the associate told me the dress would come in sometimes in July. Now where the problem occurred is apparently (according to the associate I spoke to on the phone the first time) they have a policy where it's at the associate discretion whether they place the order in a group or individually. Apparently despite me stressing how important it was to get the dresses ASAP, the associate sent the dresses out for the group meaning no matter how early some of my bridesmaids went to get fitted the dress wouldn't be ordered until all the bridesmaids dresses were ordered. Since nobody informed me of this, one of my bridesmaid ordered her dress rather late thinking it would only effect her dress, it didn't. I also think it is important to mention each bridesmaid paid separately, it was not a group payment. This caused the dress ETA to be moved to the first week of September (my wedding date was 9/22.) It took me two calls to get the dresses rush ordered the first time they told me and my matron of honor there was nothing they could do. Finally the second call got the dresses in August. Meanwhile when they told me it would come in the first week of September they told me they would "do everything in there power to get the alterations done on time even if it means keeping the seamstress late. As mentioned the dresses did end up coming in August and two of my bridesmaids still had to go to other places to get altered because they were unable to accommodate. One of which they ordered the wrong size for and then tried to tell me that "she didn't gain weight but her measurements changed." They also tried to tell her she needed to then let out the dress they ordered and it would have to be a different material because they didn't have enough time and a charge of $150 when alterations were suppposed to have a $95 cap. My bridesmaid called me up crying after they told her this so I called and explained to the OWNER that I was upset and then proceeded to try and tell her why. She kept trying to cut me off saying what I was saying didn't pertain to the problem at hand. When I explained that the original problem that I explained above was what ultimately caused this problem she tried to blame my bridesmaid. From that point on things got crazy. She accused me of lying about the problems I encountered despite me offering to send her proof of my claims. She called my bridesmaid and left a nasty voicemail (which she sent me and I as well as she, has kept for records) saying how she couldn't work like this & she might have to send her dress somewhere else to be altered less than a week before my wedding! I ended up having to call her back and calm her down but not before she told me something I think it is very important for every bride to know "it is not my job to make you (the bride who picked out these dresses at her store and she would not of got that business without me) happy it is my job to make (proceeded to read off the names of each of my bridesmaids) happy!" When I called her out on the fact that she wasn't making the bridesmaids happy which is the very reason I was calling she became even more mad. Before I called back to calm things down she threatened if I left a bad review she would have me sued for defamation. Try it lady I told the truth about my PERSONAL experience and I kept all the proof and have many...

I ordered my bridal gown and my future mother in law ordered her dress as well.

I had requested that when the dress arrive, that I receive a phone call and be permitted to come in and see it. I received no phone call, and when I followed up and was told it would be in, I was not permitted to see the dress before the fittings began. When Superstorm Sandy hit, I sent an email asking if everything was all right with the dresses, and when my fittings could be rescheduled. I received no response, we ended up having to drive to the store where they gave me an attitude about everything being perfectly fine (they were not answering their telephone, and it was working when we got there). A simple phone call to your customers letting them know that the dresses are fine would have been nice, and the attitudes could have been toned down.

My future mother in law's dress needed to be taken in 2 full sizes. She had not lost weight at all. My bridal gown, the bust was huge and I am by no means small in the bust area. The waist was tight and it appears that the dress was not cut properly or my waist was not measured properly as I had not gained any weight. I wore the same bra to my second fitting as to my first, and the seamstress kept saying she needed to add straps to my strapless dress and giving me a huge attitude and she must have said 20 times, don't you want straps, you will be more comfortable. If I had wanted straps, I would have ordered a different dress. Finally, my future mother in law asked the seamstress what was wrong and the seamstress said that I needed a different bra. That issue was solved in 5 minutes by going to Blums, which she could have told me at the first fitting, and could have avoided over an hour of time being wasted telling me to add straps and that there was nothing she could do. My future mother in law had an issue at the second appointment with the dress still being too long. The seamstress accused her of wearing different shoes and undergarments. She was wearing the exact same undergarments and shoes as her first appointment as well.

Overall, I would not recommend purchasing from them or having alterations done by them. We felt like we were given a whole lot of attitude. I would highly recommend Angel's Bridal in Islip, I wish that we had found them before I ordered my dress from Bridal Suite of Bayshore. My future sister in law found her dress there recently, and they have been amazing and so accommodating. The quality of the dresses was wonderful, hence the good for quality. The actual alterations once finally completed...

Buyer beware! Sadly, my experience here was horrible. They lie about the prices and the dresses are made of terrible material.

1. The first time I went here, I was impressed with their dress selection. I went there with my friend who was getting married to try on the bridesmaid’s dress. They didn’t have that dress style in my size and wouldn’t let me try on a different dress in my size. The sales woman took my measurements one time and seemed to be in a rush. She told me to order one size larger because of my bust and they would take it in for me. So, I ordered the dress a size larger. Then we were rushed out of there because they were “busy”.

2. The day the dress came in, long behold it was too small. Then when the seamstress came to measure me, she made a derogatory sigh and said “Ohh, sweetie, how much weight did you gain??” I hadn’t gained any weight and I have medical records to prove it since I have been in and out of the hospital during this time period. I said, “well maybe the woman took my measurements wrong?”. The sales woman was so snippy and said “No, we do this all the time. We don’t make mistakes”. Clearly, the only mistake made was us purchasing a dress here.

3. The $95 cap on alterations fee IS A LIE. They told me it was going to be $150 for the alterations! The manager told me she was also giving me a deal because it “should be more expensive than this”. When I asked to see my contract, which stated it would cost no more than $95 for any alterations they suddenly couldn’t find my contract. I asked to see a blank one or any contract and they said they didn’t have any to show me. Finally, the manager came over and showed me a contract. Then when I pointed out where it read “no more than $95 on any and all alterations” she told me that rule didn’t apply to me. They also told me that I would have a black panel on both sides of the dress since there wasn’t enough fabric inside the dress to make it larger. Making the dress stand out from the other bridesmaids.

I wouldn’t recommend this place to anyone. Yes, they have a nice selection of style dresses, but the dresses are of such poor quality and cheap material. The employees are so unprofessional and derogatory. Luckily, I took the dress to a local seamstress who said this place doesn’t know what they are doing. There was plenty of fabric inside the dress to make it a little bit larger and fit. It fit perfectly, no thanks to Bridal Suite...