Bright Bay Lincoln, Inc. — Attraction in Town of Islip

7/26/25 update I drove down to Bright Bay customer service to make an appt for my vehicle. I needed a loaner car. I drove there instead of calling because typically no one at Bright Bay answers the customer service phones. I spoke to Janice and amongst other work I needed done, I told her that I have a squeeking noise coming out of the right rear wheel.This happens when I go over a bump or around a turn. I then explained to her that I believe it to be a defective shock absorber because I had an Escape prior to getting the MKC and it had the same problem and the two vehicles share a common chassis. When I got home I had an acknowledgement email for the service but the service date was wrong. And Janice had written in the notes “ customer states squeaking noise when braking, might need shocks /rotors.” Now I am fuming because every single time I speak to Janice she gets at least one thing wrong on the service appt write up. I then had to write an email yet once again back to her on her errors. In addition, after walking out of Janice’s office, I had to speak to the young woman at the reception desk, She spoke to me in a very nasty, caustic and abrasive manner. Who oversees the customer service area. Where is the GM and why isn’t this process monitored or audited. Regarding the young person at the reception desk, WHO would hire a person that drives customers away because of the completely disrespectful and obnoxious, abrasive and offensive conduct. As a reference, when I go to the parts department, the employees in that location are terrific. All customer service personnel need to understand that when they offend customers, they are pushing away the source of income that pays their salary. Without customers, customer service employees are not needed.

If I had the option I would have given this experience no (zero) stars.

Bright Bay customer service is the absolute worst!

7/31/25 update

The day after the above customer service review was posted, Janice called me and I asked her if the service request record was updated (for service date correction and to rectify the statement that I had a squeaking noise while braking) The record had not been updated. Then I spoke to the service manager and he said the record would not be revised. He also stated that the young woman is never rude or offensive in speaking with customers. And that he is always in his office with the door closed just behind the receptionist area, and he hears every conversation that goes on. I responded that he wasn’t there on Saturday 7/26 when I was there and at other times that I’ve been there I’ve seen his office door open and no one was in the office. Nonetheless he stood by his position that there are never problems in customer service.

Just as a reference in recent years I’ve been to Newins Ford, Bay Shore BMW, Hassett Lincoln and Huntington Lincoln dealerships. And they have always been pleasant, and professional when writing service work orders. And in cases where there may have been an error in the work order request, they’ve corrected it. Why a dealer would refuse to update a service work order containing errors I don’t understand. But it gives me no confidence in the dealers operations. And on top of that I was subjected to very disrespectful and rude communications from a bright bay employee customer service employee who I...

UPDATE: 8/11/2024 I got my vehicle back early. Janice in Service was Great and worked with Jim, the Manager and Rose our Salesperson to address our concerns. The vehicle was returned with expectations met. The car was also washed and cleaned. One of the better experiences I've had at a dealership. No doubt, I would recommend and use again in the future.

UPDATE: 8/6/2024. I had a slight issue with the vehicle. I contacted service, who was wonderful. The Manager, Jim, also spoke with me to discuss the issue and was very proactive. You can see that they care about the Customer Experience and have Pride in their dealership. I brought the vehicle in and they reviewed it and noted my concerns. They offered me a car to use, but I declined as I didn't want to take advantage of their kindness as I have another vehicle I can use in the short term. I'm hoping they will address all of my concerns and take care of the issues. I suspect they will.

Original Review: Overall had a good experience at Bright Bay Lincoln. Our Sales Rep Rose was excellent. She always seemed available, was knowledgable and welcoming. There was no "high pressure sales" tactics and provided us with various options in an effort to satisfy our needs. Another "Bright" Spot was the Finance Manager (forgot his name...but he was also excellent). No High Pressure Sales, took his time witih us, explained all the options and overall was a good guy. Everything from vehicle prep to pickup went smooth, no delays, no issues.

We had a slight hiccup with our purchase immediately following the sale of our Used vehicle. We contacted the service department and they were also awesome. They gave us several options and even offered to pick up our car at our home (over 20 miles away) and drop off a loaner (we did not use this service, but it was a nice option / offer). Overall the showroom was clean, appealing and welcoming. The showroom vehicles were clean as were the vehicles throughout the lot.

The only reason why I'm not giving 5 Stars is because Rose, our Sales Rep had limited authority and in the midst of negotiations she would have to speak with "someone" (assuming manager) to get approval. This was fine, but a bit annoying. When the Sale was finally done, and agreed upon (maybe it happened, but I don't recall), the Manager or whoever Rose had to speak with could have come over to us, introduced themselves and thanked us for our business. To this day, I don't believe I even know who this Mystery Person was but it was apparent that when push comes to shove, they make the decisions, so if I do have any issues with the vehicle or transaction going forward, I would like to have known who the Decision Maker is.

Overall, based on my experience as of 7/29/24 I would recommend Bright Bay Lincoln. They appear to be a reputable business, have an excellent staff and I plan on using them to service my vehicle, even-though I have a Lincoln Dealership in...

STAY AWAY FROM BRIGHT BAY LINCOLN!!! Domenick, the dealer, had managed to lure me and my husband all the way from NJ (a 90-minute drive each way!) promising us to "make us happy", to give us 17-18K as the trade-in value for our current Lincoln (based on the Car Fax we sent him via email), to "be flexible with the asking price for the used Lincoln" (which, btw, was over 2K above book value). "Don't worry," he said, "we will make a deal." Really? Upon arrival, and before even checking our car, Domenick stated, "when I offered the 17-18K I didn't know the car had 3 accidents." Really? Didn't you have our email with the car report in front of you?...At this point my husband was already suspicious that honesty was probably not his strong suit, but we decided to give it a fair try (after all, we were 90 minutes away from home). Upon seeing the car and taking it for a short drive Domenick gave us this compelling speech about him being the "number 1 at the dealership, and why?", he asked, "since I am an honest guy!!!" Really? I guess that offering us 16,700 for our car should be considered honesty, after promising 17-18K. I guess that asking for the same exact price advertised online is also considered honesty, after luring us to Long Island under the false premise of "being flexible with the price". I also guess that offering us to pay 24K for the difference between our car and the used Lincoln we wanted to purchase + installing a new DVD system in the car, but then have the manager Tom show up and increase the price to $24,700 and no DVD is considered honesty in the eyes of Bright Bay Lincoln. My husband had more than enough of this "honest" manner in which these guys do business, that the one thing that he wanted was to leave, which we did. Since I really liked the car, my husband agreed to have me text Domenick and ask him if we could close at 24K, as per his initial offer. Domenick, who had texted me the day before "I'm sure I will make you guys happy, I spoke to the owner and he will step up on the trade..." (really? by offering us less? yup, we were so happy that we couldn't stop ourselves from doing the happy dance), ended up offering us $24,500. We asked for an additional minor discount (even $50, just to get this done with), but then these guys came up with a 1K expanse on "the truck" that they weren't aware of before (really?) and thus couldn't do $24,500 but only $24,700. Honesty at its best... At this point we started our way back home to NJ, relieved that we didn't do business with this Bright Bay Lincoln, which is anything but bright! Unless you have the same definition to the word honesty as these guys have, I would recommend that you STAY AWAY FROM BRIGHT...