Target — Attraction in Town of Queensbury

This was the worst shopping experience of my life. Walmart was 10,000x better today as I had to go to both stores.

I forgot one item in my target online pickup order. Okay, no biggie. So when I went in to pick up my stuff, I figured I'd just go grab the other item.

I asked an employee "do you have pet toys?" and you would have thought i spit on him for the horrible attitude he responded with, "uh. Yeah. They are next to the pet food. " without giving any indication of that direction.

So I was like, "uhh okay can you just tell me what direction that is in? I've never been here."

The employee then rolls his eyes and starts walking away towards the pet food. I was like, "dude, you can just tell me you don't have to walk me there"

That was finally when he answered and told me where the stuff was. So I grab my item, slightly annoyed but whatever. I walk to the pickup counter to get my online order. There were two employees walking behind the counter when I arrived. There was also one couple in line behind me.

I said, "hi, I have a pick up order. Also would it be possible to pay for this while I'm here?"

The girl then laughs and goes, "Oh no we are way to busy for that today."

Like are you serious?? I had one cat toy for $5. You couldn't scan one item and let me tap to pay? The one couple behind me couldn't wait all of the 12 seconds it takes to scan that one item and tap to pay it? Horrible customer service.

So no, then i had to go wait in a 20 minute line for self check out because only 2 or 3 registers were open.

This place sucks. The employees have no customer service skills. But ultimately it's Target's fault. Big sign out front saying $15 an hour. Well Target, you get what...

I really love the women’s clothing at target, but the customer service has been lacking as of lately. I just wanted to do an exchange where I return items and buy new ones on the same transaction, but apparently that can’t be done. I suppose that’s understandable, but there needs to be some way to return an item and purchase a new one and the same transaction without spending your own money out of pocket. Not everybody has aI really love the women’s clothing at target, but the customer service has been lacking as of lately. I just wanted to do an exchange where I return items and buy new ones on the same transaction, but apparently that can’t be done. I suppose that’s understandable, but there needs to be someway to return an item and purchase a new one and the same transaction without spending your own money out of pocket. Not everybody has the extra money. What most other stores do is give you a gift card for the balance. I had to have the associate put my items on hold, and now I will have to make another trip to come back and buy them when my money is returned!! Why is that necessary.

This is the third issue I’ve had with customer service in the last few weeks. I also had an issue where the app glitched and seemed to duplicate my order - so I canceled “one of them”. It turned out there was only one order, it just looked like two. The order I canceled had free shipping because it was originally a store pickup but they couldn’t find it in store. I spoke to customer service and they were just like 🤷‍♀️ and refused to ship the item for free again. So that’s why I went to the store today...

I honestly wish 0 was an option. We are at this location multiple times a week the cashiers know us by face and we are loyal customers. Today while browsing electronics we stumbled across some incredible deals on keyboards and microphones etc. All clearly tagged with sale tags. Photo below for reference. We grab a few items and go to cash out and not surprisingly they ring up regular price. We notify the cashier she calls for backup. While I go back to show another employee where we got it all, he proceeds to tell me they will not honor the pricing even though it is an error on their end and they proceed to rip down all the sale tags. Meanwhile, my wife is up front being questioned by loss prevention telling her the tags look suspicious because they do not follow the same format as normal showing what the discount is. As if we were criminals trying to rob target and took the time to create our own sale tags and put them on the shelf. To say we are not going back to Queensbury target is an understatement. Treat your customers better. Do...