Boot Barn — Attraction in Troutdale

Boot Barn Troutdale does not care about customer service because of new management, specially Jake or Paul. Take your business elsewhere!

I’ve been boot barn customer for the last 2 decades and have spent around $30k during that period. Boot Barn has been my go-to for western items (boots and hats) for my family. Their customer service has always been top notch and they would take care of customers in car of defects.

I purchased a pair of Double H boots for $350 about 13 months ago. The boot leather came apart from the sole, defective item. When I had defective issues in the past, Boot Barn always took care of me with a replacement. However, according the the cashiers, this new manager doesn’t care about customer satisfaction and is very by the book. He wouldn’t allow them to do anything for me and pretty much said tough luck, I should’ve came in there a month prior.

I’ve had issues with the quality of items purchased from Boot Barn over the last 5 years, with 20% needing repairs/replacement. This issue applies to their in-house brand boots and big names they carry (Ariat, Dan Post, Justin’s, etc.). I understand they are just resellers and the manufacturers are the ones making the bad products. However, they are responsible for taking care of customers who purchase from them.

It’s this kind of financial bottom-line, no customer satisfaction management that makes a company like this lose lifetime customers such as myself.

While Boot Barn has a big selection of quality products, I encourage consumers to search out other local retailers who care about customer service. Boot Barn seems to have lost the focus of their core values and only care about profits nowadays. Shame when companies start to focus on greed instead of taking care of their customers.

The irony in all of this? Their manager made them lost income today. I was there to buy some new hats and boots for my boys, a sale that was going to be...

I’ve been a longtime customer of boot barn I buy boots for a family of 7 here. I went in and talked to store manager Jake bc my husband has always been a danner customer and the Chealsea boot is hard to find, Georgia boots came out with a new Chealsea boot and while I expressed my concerns Jake the store manager told me I could bring the boots back for a year if anything went wrong he didn’t care he would take them back. Well 1 of the boots has a defect on the tounge where it’s shaped different and rough tore up my husbands shin, we are talking about a 50yr old who wears boots every single day! Brought the boots back to exchange them Jake the store manager refused to take them back said it was my husbands fault they wherent fitting right and that I needed to contact Georgia boots myself ! Needless to say I will take my business elsewhere Horrible customer service and when the manager refuses to talk to you for 45min and then comes out and lies straight to your face and you can tell! Boot barn pick a better manager! This guy is a down right scumbag who has no customer service rude and a liar! Again I’ve spend thousands of dollars...

Came into the store today and was hoping to try on hats and find a good fit. I asked the guy at the counter if he could help us with a fit and he said they couldn't do anything. That we just had to try to them on. Well no kidding but I'd like someone's opinion and help with hat fitting that knows more than me. 3 people at the counter working and talking and not one came over to help us. We probably spent a half hour in there trying to find a hat. Finally found one, wrong size. So we asked them to order it. The guy basically said you have to do it yourself. I asked if that was the case how do we get our military discount. Well, you can't unless you buy it from the store. Unbelievable how incredibly unhelpful and such poor customer service we experienced at boot barn. I'll order online elsewhere. Thanks for being my fitting room I guess. My advice to the public.... go elsewhere. And to staff... learn some customer...