Planet Fitness — Attraction in Truro Township

Dear Planet Fitness Management,

I am writing to address a deeply disturbing incident that occurred at your Reynoldsburg, OH location (7088 E. Main St.) involving my husband and our son, both of whom have been loyal members since June 8th, 2020.

Recently, my husband had questions about a price increase on his membership and approached the front desk to seek clarification. To our dismay, he was immediately met with a rude and unprofessional tone, being told to step back as though he had done something wrong. Despite calmly explaining that he was a long-term member simply seeking information, the representative escalated the situation, telling him to leave the building and threatening to report him to corporate.

Attempting to move past the interaction, my husband and son proceeded to their workout, only to be confronted again by the same representative, who demanded to know why they were still in the building. When my husband reiterated that he had done nothing wrong and had been a member for over four years, the representative shockingly called the police on both him and our son, and later had the audacity to cancel his membership.

As Black men, the experience of having the police called on them was not only unnecessary but also deeply frightening. This situation violated the basic principles of respect and customer service, and no member of your gym—or any person—should ever be treated this way.

When the police arrived, they instructed my husband and son to leave and not return. I am appalled that such discriminatory and disrespectful behavior was allowed to escalate to this level. Can someone please explain how this kind of treatment is acceptable at your facility?

We are strongly considering contacting corporate and pursuing legal action over this incident. No one deserves to be treated like an animal, especially after four years of membership. I am deeply disappointed by how my family was treated, and I would not recommend this location to anyone based on this experience.

I look forward to a prompt and thorough response.

Sincerely, A...

I have been to several Planet Fitness locations across the country, and this was the worst one that I have ever been to. My unpleasant experience was due to the unprofessionalism of the employees. I went to the Planet Fitness in Reynoldsburg, OH on 01/16. My first unpleasant encounter was with a supervisor. I bring my laptop with me so that I can do some schoolwork prior to my workout. I sat in the front reception area at one of the tables and proceeded to begin my work. The female supervisor approached me and asked how long I was going to be. I advised her that I would not be long and that I was just working on some schoolwork. She replied that she would give me an hour and then I would need to move. That was very strange to me because I've never had any location take issue with me using my laptop. I asked her was it against any rule to use my laptop and she simply replied that "it was unusual for anyone to use a laptop." Not wanting to make an issue, I agreed to the one hour limit. After an hour, I proceeded to start my workout. Once I was finished, I entered the Black Card area to finish up the remainder of my schoolwork with the hopes of not being bothered. A male employee then approached me and stated that I could not be on the phone while I was in the Black Card area but since there were no other members using any of the amenities, that I could finish my call. I said OK and proceeded to conclude my conversation. No longer than 5 minutes later, a third female employee approached me and stated that I couldn't be in the Black Card area if I wasn't waiting to use one of the facilities. I asked her was not the couch part of the facilities and she stated no. Exasperated, I simply left the location. I have not felt this harassed by a business in recollection. Terrible...

Of all the PFs I've been too. This one has taken the lead on the worst one I've come to. 1. It's so small. 2. There are numerous pieces of equipment out of order. 3. The massage chair I was assigned to (#10) is SO BROKE but still being used. 4. The ladies locker room was a disaster. The the handicap shower looks like someone beat the hell out of the shower hose and soap dispenser was busted. The back of the shower curtains almost had a slime to them bc they're so dirty. However, the kicker of it all is the fact that once I stepped out the shower, I came around the corner to one of the male employees using the utility room to fill the mop bucket and I had no idea he was even in there. A notice would've been nice to prepare myself but seriously...why didn't he take precautions to let himself be known coming into the women's locker room where we shower and walk around half naked? I am beyond upset with my experience here today and although this was my first time coming to this planet fitness, I won't be returning. So far, Westerville PF in Hubard Village is my absolute favorite. They are very kind, super clean, equipment working and it's pretty spacey. This one just made me feel like I couldn't wait to leave. Side Note. I'm not sure why some PFs have the coin operated massage chairs but those ones SUCK SO BAD! And the hydro-beds here (they only have 2) the area is comfortable but the fact that you cannot adjust the swivel screen to face you, is lame bc you have to sit up uncomfortably just to adjust the settings and areas you want worked on. All around a...