Le's Exotic Nailz & Spa — Attraction in Tucson

I was excited to come here after looking at other reviews of very beautiful nails. I made an appointment online for a fill and pedicure for the following day at 12pm which was confirmed that same evening. I showed up on time and there were quite a few people waiting. I checked in on their device up front and sat to wait to be called. They checked in with me and said I needed to wait a little which was fine. After 20 minutes or so they had a chair for pedicure ready. The water they filled it with was VERY hot and had to be cooled down. Once they came back and added cold water it was good. However I sat in the chair soaking my feet for nearly an hour before anyone began working on me. The poor woman they eventually had helping me was skipping around from client to client starting a new one before finishing the previous. Two people that sat down after me were finished before I was which was irritating. I chose my colors and one was a dark shade which wasn’t quite black and she failed to acknowledge that and just painted my toes black. I decided it wasn’t worth complaining over. Then when I went to the nail tech for my fill they were moving at what seemed like a very rushed pace. It took her a very long time to locate the color I wanted and when she did find it whoever used the color last put the wrong lid on and she started using the WRONG color. I stopped her and pointed out that it wasn’t what I’d asked for so she went looking for it again. She did finally find it and I think the beautiful color of my nails is the only thing I really like about them. They are not smooth or shaped well. My natural nails were not thinned out underneath so there is a large step that is visually noticeable. I also paid $120 for just a fill and their most basic pedicure. Very expensive. Overall it was a bad experience and I definitely...

A hygienic NIGHTMARE!!!!! BEWARE!! This was our first and last visit! This is a true experience! For a treat, my college age daughter and I made appointments for ultimate manicure and pedicure packages but we were not seated until 30 min past appointment time--and that was only after saying we were going to leave. Then we had to sit at pedicure stations for another 20 minutes. Staff told us that the manager "always over books". We were seated in dirty pedicure stations and had to ask to have cleaned first as the staff started to fill with water and tried to stick our feet in the tubs without cleaning the tubs. The tech refused to move me to a manicure station for my manicure as "too busy" and used toenail clippers on my fingernails!! She cut my finger nails too short and straight. I tried to tell her to use clean and proper tools but she "no understand" and "all okay". The nail polish work done on my daughter's and my manicures were horrible. Polish on the skin and the designs my daughter asked for--and charged for--were not done correctly. While waiting for nails to dry, we watched them put new customers into the areas we and others had used for pedicures without ever cleaning the tubs and the same uncleaned tools were used. The nail tech who could not understand English when I was trying to complain about being forced to sit in the pedicure chair and hold my hands up for my "ultimate" manicure which took about 5 minutes--suddenly spoke and understood decent English when a regular client came in. Not once in the time we were in there did we see any of the staff get clean tools or clean their own tools. The pedicure tubs were only cleaned if the customer asked. I did see the staff share unclean tools to use on...

Greeted when I walked in.

When they asked what I wanted, I said I had an 11am appt for two people- I called on 01/13.

Took me at 11:20. My technician was Steven; polite, soft spoken, took 1.5 hours for my basic gel mani (see picture) but overall decent job.

There was a woman that came in after my friend and I (again we had appointments). She was taken before us. She mentioned "I don't want to wait long, I can always come back". When I spoke to the friend that referred me to Let's, she said she was not surprised that she's witnessed favoritism with other clients that don't remember us.

I asked for three solid colors on my two hands, round shape, not square with round corners but completely round (referenced with a picture).. When Steven asked if the sale was okay I explained I wanted round not square, he asked me to show him the picture again and said okay. This ultimately led my nails to be shorter, I was growing them out for my trip...

My friend got solid gel acrilic set, perfect shape. However, when she asked for an additional top coat of gel; her technician went back/forth with her for a solid 3 minutes in front of other customers. Not professional at all, if a paying customer requests something that is not too egregious, the expectation is that it is done. At the risk of going back and forth with a client and something you feel strongly about will not work out in their benefit do it, it is on them if it doesn't work out.

My nails look great and I'm ready for my Europe trip, although my technician overall did a decent job the shop is a whole is dodgy in their favoritism and their lack of...