Waba Hair & Beauty Supply — Attraction in Tucson

Overall, this place is like a mecca of all things hair—hair extensions, wigs, weaves, braids, tools, caps, clips, bands, and so much more. If you’re losing your hair for any reason they’ve got you covered, literally. Synthetic, Kanelkon, Real 100% Remy human hair— they’ve got it all. For folks with naturally curly, kinky, coily, textured and natural hair this is like heaven— with every type of oil and elixir conceivable. Lye relaxers, lighteners, and a wide range of colors not available anywhere else in Tucson. Plus they have TONS of inexpensive, cult makeup brands like LAGirl and Absolue and even some NYX, too.

Positive: They offer a HUGE range of products not available ANYWHERE else but online. Waba puts corporate chains like $ally’s to shame.

I have only been to their location on Grant, so this may not be the case at every store (which is why I am giving 4 stars instead of 2.5) but on Grant overall their staff is brash, kinda rude, inattentive and they seem to blindly encourage people to purchase things about which they are unsure while they have a brutal return policy. It took all of my willpower & patience to get store credit for something I never used and they charged me a mysterious “restocking fee” that amounted to $49. But, I was still relieved that I was able to make the return at all, without having the staff scream at me. It’s so TENSE in there. If you’re losing your hair because of chemo and you don’t know which product to buy or how to draw in your eyebrows, wouldn’t you want the help of a patient, knowledgeable salesperson? I saw that exact scenario and was so upset to see how dismissive the cashier was to that woman. Addendum: I was just there and had the pleasure of being helped by a lovely new salesperson, Kennedy. She was honest, helpful and not pushy. Unfortunately, her shift ended before I completed my purchase. If Waba hired more people like Kennedy I believe shopping there would be much more pleasant.

UPDATE as of 5/19/20 They have new staff and I really saw a huge improvement in the ambience. Also, SO many more options for us curly blondes. Their wig selection has like tripled or something. You’ve gotta go. And check this out: THEY NEVER CLOSED DURING Covid except for like a week in March. I was so starved for beauty retail and then they told me they’ve essentially been open the whole time! Wow!...

These people will rip you off. This place was recommended by my stylist at the village salon. When i visited yesterday we were having trouble finding a color and length that fit what i was looking for (i was shopping for weave) and the sales girl pulled out a 200 dollar hair. She said I'd get a discount because i was referred by the village. I said that was still a little more than i was looking to spend...so she pulled out one that was 139.99 she said (the sticker on the vast reflected this price as well) and it wasn't exactly what i was looking for but i was in a hurry so i went with it. I picked up a few other things and she rang me up. I asked about the discount she had promised and was told that was only offered if i was going to buy the more expensive hair...ok...red flag but whatever. When i got home i noticed they'd charged me 159.99 for the hair and that was 20 over the sticker price and price she told me. I went in today to speak with a manager about my experience and get the money back that i was over charged. He was very dismissive and said all they can do is give me store credit. He said the prices probably had gotten changed. If that's true then they need to update their price tags and make sure employees know how much things are. Obviously i didn't accept the store credit because i won't be shopping at such a shady place again. Awful customer service, i was mislead and then ripped off. I buy hair pretty often and they definitely have lost my business and ill make sure tovlet the other girls i work with know what happened here as well as my stylist so she stops recommending waba to her clients. Save yourself the headache and go to hair club. Better prices on better quality hair and all around better staff and better experience. Don't let these guys rip you off. If you do shop here make sure you check your receipt before you leave to make sure you weren't...

What an experience! I ordered from Waba for the first time last week. The package was said to be delivered by USPS. However no package was delivered. I emailed waba at their help email address. I called USPS and while on hold I filed an online claim for the undelivered package. The next day, a Sunday, Cindy with Waba emailed me back and apologized for my experience and suggested I contact USPS. I responded letting her know the steps I'd already taken and asked if I reorder, is their an alternate delivery service available that would require a signature upon delivery. Cindy emailed me back and offered to re-ship my package AND the shipment would be sent UPS requiring a signature AND at no cost to me. This incident was CLEARLY the fault of the post office. Waba, by providing an easy ordering experience and timely tracking notifications, was in no way at fault. But Waba corrected the mistake made by USPS. I am blown away. These days customers are content with receiving a minimum of service but Waba has gone above and beyond and exceeded my expectations. I am beyond grateful for them and the service they've provided. What a terrific experience. Thank you, Waba Hair and Beauty Supply! You nailed it, right out...