Nike Factory Store - Tulare — Attraction in Tulare

First and foremost, I love Nike and I have been a shoe collector for many years and I have purchased thousands of dollars worth of Nike throughout the years. The reason I am making this complaint is due to a recent interaction I encountered with their MANAGER named Osmon. On the 23rd of December I was shopping at the outlets and stopped by Nike where I purchase several items. One of the items I purchased was the Nike Air Zoom Wildhorse 5 which I will post a picture below. I purchased this shoe in an ADULT size 8. I was very satisfied with the shoe but unfortunately it did not fit me so I went back on the 27th of December which was 4 days after the original purchasing date to get an ADULT 8.5! To my surprise when I exchanged the shoe they were trying to charge me an additional $30 and the cashier helping me out was confused as to why if it was the same exact shoe the only difference was one was a size 8 and the other an 8.5, she then let her manager named Osmon know to try and take off the $30 charge and the manager instantly said NO without looking at the shoes or even coming over to the register. I then let the cashier know there shouldn't be a difference in pricing since the shoes were still on sell and the only difference was the size and she agreed and she was equally confused so then she tried asking her manager again and without even looking at the shoe once again the manager said no because one was MENS and one was women's which made no sense because once again it was the same exact shoe just an adult size difference. As a shoe collector who has purchased hundreds of shoes throughout the years I know that the only price difference is when 1. The shoe is different 2. The size goes up from kids to youth or youth to adult which neither of these was the case. Either way I let it go and paid the $30. On my way out of the store the manager starts sarcastically saying "have a good day" and starts laughing and I respond sarcastically back for him to have a good day as well and he then starts getting aggressive saying "WHAT DID YOU SAY" to that my friend responds "why are you upset you got your extra $30 and we're already out the door drop it" and I went about my day. 20 minutes after that bizarre and scary interaction I called the Nike store to get his name because I'm obviously going to make a complaint because this man was highly aggressive towards me for no reason. When I called the store he answered the phone and I asked for his name and once again he was aggressive and starts yelling saying that they don't give out employee names and that it was illegal and he hung up on me. That is clearly false because 1. They put employee names on receipts and 2. They have name tags. Therefore I called the next day after my purchase and spoke to a different staff member and was able to get his name. I am highly disappointed in the fact that this was in fact a manager and a man of leadership that failed his title. The cashiers handled the situation wonderfully and much better than he did and tried to calm the interaction. This was highly unprofessional and uncalled for and I hope to see him have consequences for his aggressive and uncalled for behavior. Attached you will find the receipt showing that it's the same exact shoe and the size difference from an ADULT 8 to and ADULT 8.5. So not only did I have to pay an extra $30 but I was harassed by a an old grouchy 6 ft. man!!! Don't work retail if you cannot handle customer...

I have a very mixed review. I am going to start with the customer service. There was only 1 person in the store that took the time to help me & she truly excels in customer service. She quickly understood my trouble areas. If this review was based just on her it would be 5 stars. I did not get her name & wished I did so I could give her a big shout out!! But i thank her none the less. But in reality it does not!! The main purpose of my score is for the lack of larger sizes. Some of us can not help being larger chested. There were no options for me in clothing!! I have been in love with the Nike brand since I was a little girl. The lack of plus size clothing is a very big deterrent for me to return to this store. Based on that reality is the purpose of my 3...

This location has a terrible SOP method for opening, witness staff before opening not claim any form of how they line manage or who arrives first to go in. I just watched the staffing crew open doors then prop a very small Belt Barrier Stanchion and agreed to like 9/10 worth of guest into the store into the shop. So we're supposed to be just compiled and bunched to wait? What was the point of not letting the reminding occupancy in. Plus people you seen who where clearly standing at the door minutes before opening and never stated that Nike would like for its potential shoppers to stand on the side of its store...