Glazed And Confused - Tybee Island — Attraction in Tybee Island

I am sad to say the service through this small local shop has been beyond bad. Me and my boyfriend came here on vacation (March 7) and the owner assured us that she can ship her products no problem. We did the activity and left her with all the contact information (email, phone #, and address). And she explains it will take 7-10 business days, mind you we are local to the state of GA. We wait about 12 days before we decide to call notifying her we haven’t received any package, but no answer and I leave a voicemail. After a few days, I call again and leave another voicemail. I could not get a hold of her for a month. And when I finally do, she tells me to call back in a week and I do and she does not pick up then either. Come the end of may I finally get ahold of her and she tells me USPS has lost several customer packages designated to the middle ga area and she is working with USPS to find them. But during none of this time did she feel the need to contact us updating us on the situation and I cannot believe how hard it was to get in contact with her. And apparently, when calling USPS asking about the packages, they can see how often she followed up on her initial inquiry back in March and said she has not followed up since. Overall just upset with how little communication their was and how little attention the...

My sister booked an appointment here for our niece's 10th birthday. It was OUTRAGEOUS fun! We had an absolute blast! I'm ashamed to say I didn't get the name of the woman that helped us, but I had the idea she was the owner. She was fantastic! When we booked the appointment (which you do not HAVE to have, but if you have a group, I'd suggest it), she asked if we preferred inside or out. At the time, it was still pretty chilly, but we told her it didn't matter to us. She said she would seat us according to the weather. It happened to be a GORGEOUS day, so we sat at a picnic table with a big umbrella outside. It was beautiful! Everyone chose their piece of pottery, then you select your colors, and while you mark the underside with your name and information, she fills the pallets with the colors you selected. There is no limit to colors, and she gives you all you need. She refills them as needed, and you can always get other colors. It was such a wonderful time! She took pictures for us, too. And, at a REALLY reasonable price! This is our GO-TO spot from now on! You will NOT regret stopping here! I've got pictures, but I don't have the finished product yet. I'll add the pictures when...

Terrible. One word. The owner was rude and very unprofessional. Claimed to have reserved tables with no reservation signs on tables. Tried to seat us at a miniature kids picnic table. There were going to be 10 ladies dropping money there.Someone needs to open another paint pottery place in tybee!!! They’d make a ton of money!!! Went to the other pottery place . They were far more professional and Tons of pottery choices for painting!!! Tons of air conditioned spaces to paint in ……unlike Crazed!!!

Responding to your latest statement. I would like to say that you probably would have heard my requests and concerns with your rudeness….. I might even doubt my perception but the other three ladies concurred in regards to your rudeness and really we couldn’t have communicated with you as you were very abrupt and pretty much left the building to chat with other customers. So no we weren’t going to chase after you and if you are that stressed maybe additional help or this isn’t the right occupation. So not unfair just not in your favor....