Planet Fitness — Attraction in Union

Today, I experienced an abuse of power upon entering the Planet Fitness Vauxhall location at 2445 Springfield Ave, Union, NJ 07088. Upon arrival, I checked in as usual with my friend accompanying me. I informed the front desk employee, Durelle Ross, that I have a black card membership and my friend would be joining me. Unfortunately, Mr. Ross displayed aggression in his tone and questioned if I had signed her up. I attempted to check in with her information on the screen, but he insisted she needed to sign in separately with her ID.

Despite my attempts to diffuse the situation and comply with his demands, Mr. Ross continued to speak to me in an aggressive manner. My friend even commented on the seriousness of the atmosphere in the location, to which I responded with a light-hearted remark. This seemed to escalate the situation further, as Mr. Ross accused me of calling him an inappropriate name. In an attempt to maintain professionalism and address the issue calmly, I clarified that I was simply speaking to my friend, not to him. However, this seemed to enrage Mr. Ross even more, and he threatened to ban me from all Planet Fitness locations. Despite my valid membership and payment history, he insisted on calling the police and claimed I would not be allowed to work out at the gym that day or any other day.

I remained composed and stated that I would continue with my workout, as I had paid for my membership and had every right to use the facility. Mr. Ross continued to threaten me and eventually called the authorities, falsely accusing me of misconduct. This unprovoked and unjust treatment was unacceptable, and I am deeply disappointed in the lack of professionalism displayed by Mr. Ross during this encounter. The manager, Durelle Ross, called the police and falsely accused me of being rude and disrespectful towards him. In reality, I have never interacted with Mr. Ross in a disrespectful manner. When I did speak to him, it was simply to inquire about what he needed me to do and to inform him that my friend was accompanying me and that I have a black card.

Unfortunately, Mr. Ross behavior was consistently rude from the moment we entered the gym. His actions were emotionally charged and he abused his power, which led to me feeling embarrassed, humiliated, and ultimately having my day ruined in my attempt to better my health. It was disappointing to be treated in this manner, especially as a loyal member who has been consistently paying for over two years. It was concerning that Mr. Ross decided to involve the police as if I had threatened or disrespected him, which was not the case. The authorities confirmed that there was no criminal activity involved. Despite this, Mr. Ross took it upon himself to cancel my membership without my consent. This action was a violation of my rights and I would like to speak with someone regarding this matter and have it rectified.

I believe that Durelle Ross' actions were unjustified and that he was out of line to cancel my membership without my permission. I am seeking a resolution to this situation that addresses the violation of my freedom of speech and my right to have an opinion. Thank you for your attention to...

Unpleasant Experience at Planet Fitness Union - Manager's Discriminatory Behavior

I am compelled to share my recent experience at the Planet Fitness location in Union. As a long-term member at this gym, I have always enjoyed my workouts and the welcoming atmosphere provided by the staff. However, my encounter with the manager, Durrel, was profoundly disappointing and left me questioning the professionalism and inclusivity of this establishment.

After completing my workout, I began to feel a bit dizzy. Concerned for my well-being, my partner kindly offered to purchase a Gatorade from the fridge while we were leaving. When we approached the manager, I politely requested my discount, as I was entitled to as a member. Shockingly, Durrel outright refused, claiming that my partner was holding the drink and thus not eligible for the discount. This decision baffled me, especially because I had expressed feeling unwell moments earlier.

To make matters worse, Durrel went on to claim that he would not even sell me the Gatorade because I had used a profanity earlier in frustration. It became apparent that his refusal had nothing to do with the discount or my choice of words; instead, it seemed to be rooted in discrimination. The manager's homophobic response left me deeply hurt and disgusted.

As a paying member who has been loyal since this location opened, I never anticipated encountering such discriminatory behavior from a staff member, especially not from a manager. This incident has completely shattered my trust in the gym's commitment to inclusivity and providing a safe space for all individuals. Durrel's apparent homophobia and rude demeanor are unquestionably incompatible with effective customer service.

In light of this distressing experience, I felt compelled to take immediate action. I promptly exited the facility but decided to reenter briefly to unsubscribe from my membership. I cannot, in good conscience, support an organization that employs a manager displaying such discriminatory and disrespectful behavior toward its members.

If you are considering joining or visiting the Planet Fitness Union location, I strongly advise against it. Durrel's actions and comments were unacceptable and highlight a larger issue within the organization. Nobody should have to endure discriminatory and rude treatment while trying to improve their physical well-being.

In conclusion, my experience with manager Durrel at the Planet Fitness Union location was highly disappointing and distressing. Discriminatory behavior has no place in an establishment that claims to value inclusivity and support its members. I sincerely hope that the management takes immediate action to address this issue and ensure that all staff members uphold the principles of equality, respect, and...

I recently had the pleasure of visiting my local Planet Fitness branch in Clermont, Florida, and I must say that my experience was nothing short of exceptional. From the moment I walked through the doors, I was impressed by the club's cleanliness and the welcoming atmosphere created by the friendly and helpful staff.

First and foremost, the cleanliness of the facility deserves high praise. The gym is consistently well-maintained, with spotless floors, sanitized equipment, and tidy changing areas. It's evident that the staff takes great care in ensuring a hygienic environment for members. This commitment to cleanliness not only enhances the overall experience but also promotes a sense of well-being during workouts.

The staff at Planet Fitness in Clermont are truly outstanding. They consistently greet you with warm smiles and are always ready to assist with any questions or concerns. Whether you're a novice or an experienced gym-goer, they make you feel comfortable and supported throughout your fitness journey. Their approachable nature and willingness to help create an encouraging and inclusive atmosphere that sets the club apart.

Another notable aspect of this gym is the range of equipment and amenities available. The facility boasts a wide variety of exercise machines, free weights, and cardio equipment, ensuring that all fitness needs are catered to. Additionally, the gym provides access to clean and well-maintained locker rooms, showers, and spacious changing areas, which further enhance the overall convenience and comfort of the facility.

One of the standout features of Planet Fitness is its commitment to affordability. The club offers reasonably priced memberships without sacrificing the quality of the experience. With a range of membership options available, including Black Card benefits such as unlimited guest privileges and access to tanning and hydromassage facilities, Planet Fitness in Clermont provides excellent value for money.

In conclusion, my experience at Planet Fitness in Clermont, Florida, has been consistently positive. The club's dedication to cleanliness, coupled with the friendly and helpful staff, creates an inviting environment for individuals of all fitness levels. With a wide array of equipment and amenities, this gym ensures that members have everything they need to achieve their fitness goals. I highly recommend Planet Fitness in Clermont to anyone seeking a top-notch fitness experience in a welcoming and...