Clothes Mentor Columbus, OH — Attraction in Upper Arlington

This is the best place ever!! I just started a new job, and needed a whole new wardrobe. I seriously bought 6 pair of name brand pants, some with the original tags still on, and 7 name brand tops, also some with the tags still on, for $100. Buying those clothes new, probably would have cost at least $500, considering the brands I bought. This place is genuinely the best find for clothes that truly look brand new. They have tons of clothes, with sizes from 0 to 4x- it could be higher, but I definitely recall seeing that size. They also have huge clearance racks, which takes already low prices, down to just a few dollars- I got some high brand tops for two bucks, and less...!! The average prices for dress pants seemed to range about $10-$16 but I got mostly clearance items and the average price for high brand dress/business casual pants was about $10. My highest priced item was an $18 pair of Cabi brand pants, with tags still on, which I found for $125 online, after I got home- seriously. It's VERY clean, they clean the dressing rooms after each customer, and I actually overheard them discussing their cleaning standards, which are stringent. The cashiers are extremely friendly, and helpful. It's a comfortable, laid back atmosphere, and not in your face asking you constantly if they can help you place, as you often find with high end brand retailers- I hate those places. However, they are there the moment you ask for something. I can't stress more how awesome this place is. In fact, we went to two Clothes Mentor stores in one evening, because they are within five miles of each other, and they are both absolutely fabulous. If you're in need of a new wardrobe, or just like shopping for new clothes, Clothes Mentor should be one of your "go...

I used to like this location but it’s gotten so much worse. The store has been “recently remodeled” and it looks awful. Piles of customer clothes in plain sight, super messy and disorganized, some clothes clearly laying on the floor, not in baskets or bins. It looks like the remodel is not finished? Horrible choice.

I called in to check which items they were buying, only to bring in items and have them turned down because they were “overstocked.” This is fine but why not tell me on the phone before I wasted my time?

If you want to sell your clothes, just download the Poshmark app and sell there. I was offered $18 for 6 items, 4 of which were brand new with tags. I declined and listed the items on Poshmark the same day. One of the dresses I listed sold in 6 hours with a $24 profit to me - more profit on one item than what Clothes Mentor offered me for 6 items!

Additionally, the customer service here has declined greatly. I was ignored for several minutes when I came in to sell and ignored again when I came to pick up. When I was in the middle of listening to the associate tell me my offer, she literally looked over and started having a conversation with someone else IN THE MIDDLE OF WHEN SHE WAS SUPPOSED TO BE TALKING TO ME. It wasn’t an emergency or anything pressing, just rude and classless behavior.

This might be an OK place to shop but don’t expect kind, attentive customer service. These stores really need a training overhaul. Definitely do not waste your time selling here unless you are absolutely desperate for cash (and even then, you probably...

I was very disappointed in the store on Henderson I have been there a few times now some of my clothes might be a little old fashion like buy a couple years even through that whole place I saw some things that were not very nice and we’re outdated and and that were cheap looking and just hanging in there my clothes were very nice. I had a dress that was $130 tag still on it was beautiful. I think it was a one X and she wanted to give me five dollars and I said no thank you I really don’t Think that whoever is judging the clothes is doing a good job I went there maybe six months ago and they told me that all my clothes were outdated so then I went to Plato‘s I think it was Plato‘s yes cause I’m new to the area and she said that she really couldn’t take any she goes but you should try close mentor because these look like close mentor clothes I said I already went there and she turn me down one time . She took two things one time she took nothing one time she took nothing and this time she wanted to give me 799 for a pair of tennis shoes that were brand new and five dollars for the dress. It was from soft surroundings, which is a very expensive store and online and it was my sister’s. She passed away. I was selling it for the kids and she said five dollars. I said I would rather donate these than take that amount , the girls were nice, but nobody wanted these clothes and there was nothing wrong with these clothes the scarfs she said they don’t sell, which is fine but needless to say, I will never go to a Plato‘s or a close mentor again thank...