Ulta Beauty — Attraction in Upper Arlington

It seems like my review never goes through, so I'm updating it again.

It's been two weeks since I dyed my hair, and every time I see it, I feel upset. I booked "all over color" for $77, when we met in person she said I need to change to another $120 plan, I understood and had no complain about it. Initially, I showed the stylist the color I wanted (P1), but she struggled to match it. Eventually, she presented a color that seemed right, and I trusted her to proceed. However, what I ended up with (P2) was far from my expectation, contrasting sharply with my original hair color 5 month ago(P3). (P4) is the color I had 1 week before came to the salon. After the styling, she was so happy with the result. Not wanting to hurt her feelings, I pretended to like it, despite it being nothing like what I wanted (I called later the same day bc the longer I looked my hair the more I hated it. I talked to the manager, she told me there’s nothing they could do at the moment. She also told me that she didn’t know about what I think, but she thought I looked great).

Additionally, when asked if I wanted a haircut, I specified trimming the dead ends without shortening my hair, inquiring about any extra charges. She assured me there wouldn't be any, yet I was later charged an extra $40 for a haircut— as per my booking confirmation which only listed coloring(P5). Moreover, my hair, which previously fell well below my chest, was cut so short that the shortest part (not bangs. Btw, the length of my right bangs is shorter than left)now barely reaches my chest, leaving me bewildered at the definition of "trimming dead ends" used.

A $25 charge for a treatment I wasn't informed about was also added to my bill. Although I didn't oppose the treatment since I would've opted for it anyway. My hair felt like dry grass after finishing dying, a significant deterioration compared to my past experiences with hair dying, which never resulted in such damage. Eventually I paid $185 before tip and tax for this appointment.

I hesitated to write this review, but seeing my hair in the mirror constantly reminds me of the distressing experience, pushing me to the brink of frustration.But I can do nothing, because I know my hair is not healthy enough to go through anything else. This review, posted in the middle of the night, is a testament to my sleepless nights over how unattractive this color looks. Based on my experience, I strongly advise against getting your hair dyed...

I ordered some perfume yesterday 05/18/2025 for pick up today 05/19/2025. I arrived and waited at the pick up desk. It was a lady before me picking up also. It was an Older white lady with a gray short hair cut working the pick up desk. I showed her my order on the Ulta website. She told me she needed the barcode that was sent to my email. I told her I never got an email with a barcode. She said when a pick up order is ready a barcode is always sent. I showed her all my Ulta emails and all but one was months old. The one email that was from the prior day was a password reset email. I went back to the Ulta website and showed her. My name was at the top of the order and it said it was ready for pick up. She says again that I should have got an email. I told her I have my Identification and the order is already paid for. She said no the order is not paid for until I scan the barcode. So I ask her can she get someone else to help me. She said she is the manager. At this point I’m annoyed because my bank account was charged so I know I paid. So I said I bought the product thru a third party website. This was my first time using the pickup option at Ulta. I also said look can I just get it here’s my ID and the order on the Ulta website. The Managers says oh well I didn’t know you could buy thru a third party. I was annoyed because her body language made it seem like I was thief and lying. Also I felt racially profiled against! It’s crazy that other reviewers talk about this same lady. Why do she still have a job at Ulta? I will be reaching out to the public for help. There’s no reason or excuse for...

I typically never post reviews, but my in-store experience warrants one. I popped in quickly to pick up a gift for someone. From the time of a non-greeting from store associates (I made eye contract with the two girls standing by the store entrance, they said welcome, and looked away) to incredibly poor checkout experience, I will avoid going to this Ulta again.

While checking out, I noted that the item I was purchasing was a gift. There was a security tag on the item, and the clerk tried to remove it with a magnetic machine, however the machine was not working. She then pulled the security tag off, which ripped the plastic (on a luxury cologne, Burberry, $100+ item).She did not offer to replace the product due to the ripped plastic, and offered to tape the plastic back together.

I then asked for a gift receipt. When I paid via Apple Pay and selected to have the transaction receipt emailed to me, she told me she would need to have a manager print the gift receipt due to me selecting to have the in-store receipt emailed to me.

The manager came over and then told me that since I selected to receive the receipt via email, they could not print a gift receipt.

Not once was I told that if I selected to receive the receipt via email, it would cause this horrible domino effect.

I spent 7 years working in service and retail, and know POS systems pretty extensively. If this is not an option built into the POS system to re-print an in-store or gift receipt, I would be shocked.

0/5 stars for my...