7 Flags Full & Self Service Car Wash & Detail Center - Valle Vista, Vallejo — Attraction in Vallejo

This place is constantly busy and they just push cars through without really washing them. I took my car here and the lady up front told me it would be about 45 minutes. I agreed and paid. I drove my car through the car wash and when I exited, I expected someone to tell me which bay to pull into for vacuuming. There were two employees talking to each other but they weren't helpful so I just picked one myself. I paid for my carwash and sat and waited for them to scrub and vacuum my car. I saw a lady scrub two other cars that came after mine. Eventually she came up to me and said that it was too dirty and it needed to be taken through the car wash again. I asked her why she waited this long to tell me, they serviced several other cars while mine was sitting. It could have been rehashed by now. She didn't have a reply. I told her that I could not wait that long because I already waited a long time and a second time through would not clean the car any better. I asked if she could scrub the car and she refused. At this point there were at least 4 cars in the street that were in line, so I asked for a refund. They refused my refund several times and kept telling me to drive through again. I kept telling them I did not have time and wasted an hour of my day for a dirty car and I wanted a refund. Eventually they signed my receipt and told me to being it back later for a free wash.

I brought my car back the first chance I got. I was skeptical that they would honor a signed receipt but they did and there were no issues. I drove my car through and parked in whatever stall was open. I waited and waited and waited only to have them sing the same song to me. My car was too dirty and needed to be ran through again. I explained my predicament and told them that the car had been washed already and it needed to be scrubbed. They refused to do it and said the only way it would get cleaned is to run it through again. They wore me down and I agreed without looking at the line. When I drove out to the street, there were 6 cars in the middle of the street trying to get into the carwash alongside the 6 in the driveway. I said forget it and drove off.

I used to go to this carwash often as a teenager and the customer service and quality of service was never this horrible. I do not know if the quality of staff have gone down hill or if the carwash is under equipped to handle the work load, but if I am going to take two trips and two hours with nothing to show, then I'd rather wash it myself or take it somewhere that will not give me...

Bought the $100 seat detail package today because a drunk Uber passenger of mine dropped her sandwich on my back seat that has a seat cover and made a huge mess. After waiting an hour the car came back with all the seat covers removed. Sorting thru the piled seat covers I found that they didn't even clean the actual food grime and mess on the backseat seat cover. I pointed this out to the worker who gave me the car back and she said they ask customers if they want the seat covers removed and I told her no one asked me. I'm pissed because to do it properly where there's no crease or folds it takes 2 hours to put the seat covers back. You have to be creative in hooking nearly 2 dozen hooks under the seat and behind the back rest and that takes time. Not only that, I have herniated disc on my lower back so putting this back together will cause me pain. To remove the hooks underneath and all around you would be staring at the dried mayonnaise and mustard on the seat. If I only knew this is what's going to happen then I would have removed the seat covers myself and put it in the wash which I now have to do. I even pointed out to one of the workers that there's a lot of food grime on the seat in the back before they took it away. First, why would you remove the seat covers without asking the customer, 2nd the seat cover is what directly gets dirty not the seat itself, and 3rd put the seat covers back the way it was on if you're going to remove it. Wasted $100 due to them not actually cleaning what I brought it for and now I have to put back together the covers they have undone. This is not what I'm expecting for a $100 seat...

As of the other day I came and brought my tow truck to get wash, as I do every week once a week . Well on this magically day these worker decided it's not ok for a tow truck to be washed in the self serve wash. Just wondering When did these rule change? Literally 8 of use come 1 a week Just wondering when did I ever ask them to wash my truck? There is no difference between a normal truck and a tow truck that is getting wash and is not over sized and fits perfectly. Well thanks to your workers our trucks will go elsewhere. We definitely loved getting the trucks done there. But some, manly 3 employes should not refuse business to people the way they did. Just hope they have not turned any more business away , the way they did to me... I never wish someone job on them,and want to see everyone succeed, but those actions were bigger then they...