Little Kabab Station — Attraction in Village/Town of Mount Kisco

I like their food, but had the worst customer service I've ever had in my life with this restaurant. Would give a negative score if I could. I attempted to place an online order through the Google "Order Online" feature, which placed the order through Toast. Shortly after, I received an email from Toast saying there was a "problem" with my order and that I needed to contact the restaurant. I called the restaurant who told me that they couldn't process the order and told me that I would need to place another order and pay again if I wanted the food, however I checked my credit card and there was a pending charge. I obviously did not want to pay them again, so I told them I would like a refund. They told me they couldn't do it and said I needed to contact Toast. I contacted Toast who told me that they can't issue a refund, as the payment goes directly to the restaurant. On my credit card statement the charge specifically says "Little Kabab Station" so as far as I can tell they have my money, did not provide my food and will not issue a refund. I called the restaurant again they told me that the staff at the restaurant can't do anything directly and was given a cell phone number for someone named Bonnie (the owner?) and told I need to speak to her. I have left her two voicemails and waited multiple days and she has never returned my call. The restaurant says she will call me back, but she has not. They literally stole my money and are not making any attempt to rectify the situation. Toast also told me they have made multiple contact to the restaurant and have not been able to get in touch. I have been a fairly long time customer and do like their food, but am furious about how they handled this situation. I've now submitted a dispute through my bank for the charge. Never again at this place or Little Crepe or...

My experience w/ Little Kabab Station in Mt. Kisco has always been pleasant and enjoyable the few times I went. The food is delicious. Unfortunately, this last time I went I received EXTREMELY RUDE and NASTY service from the Cashier/server named MONICA, (tall blonde woman w/ an accent.) She proceeded to take my order on the computer to go, and before she finished typing in the order in the computer I asked her to please take off a side dish I didn't want due to the price. I did not think this was a big deal since all she had to do was delete the extra side off my order. After I politely asked her to please remove the order she immediately rolled her eyes at me and started acting very rude to me for no reason. She proceeded to then throw my credit card at me and was so rude to me that the Manager David got involved and diffused the situation. I explained to him that he can't have such rude people working with customers. He apologized to me but Monica did not, in fact she continued to be extremely nasty to me giving me dirty looks. I was shocked and appalled at the treatment that me as the customer got. Very unsatisfied with the customer experience. As good as the food is, don't know if I will be returning until they get rid of that rude person who has no customer service or...

I went to this place several times at lunch and liked it. Last night I decided to bring my whole family for dinner, and the experience was horrible. My kids ordered crepes and my husband and I ordered Indian food (kebabs). My dish came at the same time as my kids' crepes. My husband dish never came... We were close to finishing our meal when we told them to cancel his order because it was absolutely ridiculous to wait any longer. Instead, the waiter took the liberty to pack his food to go and charged us for it. No attempt to make it right by not charging or offering something. On top of everything, they forgot to put naan in the package. The other unpleasant issue - if you sit in the crepe part of the restaurant and order Indian food, they will bring it from outside, from the street, because the places are not connected from inside. Anyway, I don't think we are going there again. Too bad because the food was actually good, although a little overpriced...