AMC Galaxy 16 — Attraction in Waco

On Friday October 3rd my family treated my wife to dinner and a movie for her birthday. We bought our tickets for Anabelle earlier that day and got to the movie 45 minutes early. Loaded with popcorn, sodas ,candy and hot dogs we sat in the theater waiting for the movie to begin. As the previews were ending and the movie was about to begin people had filled the isles to find a seat in the sold out theater. At this time a man approached my wife from behind in the isle with his hand on her shoulder and face so close that when she turned they were face to face. Keep in mind it's dark, she was on the isle seat and we are here to watch a scary movie. She was on the isle seat with a empty seat between her and I since she was saving seat for my son who was in the bathroom. At this point my wife gets up and starts down the stairs, at this point the man points to a water bottle two chairs to my left and one to my daughter and it appears he was asking for it. Since it wasn't ours I reached over my daughter to get it and handed it to him. Keep in mind it's dark the movie is starting and he never identified himself as an employee. He than tells me to go throw it away and I replied it's not ours and he said again go throw it away and I replied again it's not ours. He than tells me I can do it the easy way or the hard way. He had the whole theaters attention and was harassing my family. He than grabs his wallky talky from behind his back and calls for back up. At this point my wife returns and said lets take this downstairs since all eyes are now on us. As we got downstairs two police officers were coming in and I told them that I thought they were called because of us and we stepped out of our movie. Now the employee that started all of this walked right be us with the police and didn't say anything. After speaking with the officers for a short time it was clear we had done no wrong and were told we could go back and enjoy our movie. We had already missed the beginning so I asked to speak with a manager. A young man came to us in the hallway without much regard for what just happened and for the most tried to dismiss us. I explained we were publicly humiliated in a sold out theater and I want an apology from the employee. He said NO, not going to happened. Terrible...

This use to be my favorite theater, but AMC now owns it, and my first experience with it under AMC was not good. I decided to see the first showing of Star Wars The Force Awakens at 7:00. When it was time for the movie to start, they started playing some video showing Selfies posted on AMC's twitter feed or some other AMC site. This went on for over 5 minutes, when it Finally ended, the new Star Wars movie started 6 or 7 minutes into the movie. No Opening Title or Crawl, it just started with a character in mid sentence. I left the theater to tell some one, and there were a few other people complaining to. Since the movie had just started, we were told they would re-start it from the beginning, they can do this since it is all digital now, and have seen it done before when a movie started with no sound. I went back to the theater and waited, but instead of re-starting from the beginning, they just let it play. After waiting for 10 minutes I left and talk to a manger wanting my money back so I could go see it at the only other theater in town. They said they could only give me a voucher, which I said was unacceptable. There were other people complaining about the same issue also. So I went to the other theater and ended up paying twice to see this movie.They screwed up big time by starting the movie about 5 minutes into it, and when they were made aware of the problem they did not attempt to fix it, and this was the opening night of Star Wars. If this is how AMC is going to run things, I am not going back, I never had issues like this when it was owned by Starplex Cinemas. Also I never understood what the heck the pictures were about that seem to cut into the beginning...

The improvements done while AMC was taking over were great and I was excited to have an updated and improved theater. Unfortunately since then things have gone down hill. It seems like maybe they have put everything into getting the imax in and neglected the rest of the building. Side bathrooms were dirty, busted toilet with water all on the floor leaking into other stalls, whole bathroom smelled like a port o potty and it was hot in there! Front bathrooms were a little better but obvious that they have been neglected also. Our theater was uncomfortably warm and the screen had obvious wear and tear that interfered with the quality of the movie showing. I wasn't the only one to notice this and other issues, others commented also. Areas around drink stations and butter stations were sticky and gross. I noticed thick nasty dust in bathrooms and around drink stations. Pibb tasted watery. It appeared that they have gotten rid of some of the foods that they added not long ago which I was impressed with when they added. $1 hot dogs are now $6 which is very disappointing because that was one real food option that used to be available to my family without breaking the bank. Now I would have to pay $30 for everyone to have ONE HOTDOG where I used to be able to get everyone one for $5. Overall just not a great experience. A trip to the movies for a family gets very expensive and I expect more out of the experience than what I recieved this last time. Very...