I am leaving an Average review instead of a better one. I'll list the reason below.

First, this is a well done and fabulous museum. There are wonderful exhibits, detailed sculptures (which is a passion of mine), all sorts of educational sections... I was very impressed. It takes a person through time from the beginning to today. I recommend about two hours. If you are interested in weaponry, personal diaries and stories, and artifacts, you'll love it. There are also wonderful photos.

It could have been a gem.

But... It's the year 2022. Accessibility is the norm and standard. They do not consider hearing accessibility to be important. I am profoundly hard of hearing and I lipread. I did not bring an interpreter because I do not sign.

Their educational film, which sounds exceptional, has no closed captioning. It is an older film from the history channel, they explained. 15 years old. I completely understand that. What they are saying is true about that era not being as accessible.

They said they have been working with a company for 4 years to apply captions. I don't really believe that, but no matter.....

It would take ONE business day to transcribe the film, laminate it, punch holes, and place it into a folder. I suggested this and I hope they do it.

One of their employees said they do not have captions turned to the computer and would not stop typing or look at me or speak to me. I asked if he was very busy. He said "No, not really." So I was being polite in asking about transcripts and who I could talk to... (I was certain they had them! They are a renown and fabulous place, right?) and I thought a manager would have that information... he wouldn't treat me as human enough to look at me. I was trying to read his lips sideways.

I talked to someone on FB messenger and a lady I found there named Jude. Jude was so nice. I don't know who the FB messenger person was, but they were nice as well. They both treated me as human. I appreciated that.

There is no reason they cannot have that film transcribed and laminated by Monday afternoon (today is Friday).

I was not angry or rude. I was polite and sad and I expected a lot more from them, with all the praise I had heard. I thought they would be modern and up to par for accessibility for all (they had a wheelchair). They showed no desire to get this accessible for deaf people (or the elderly who have hearing loss also).

TX Ranger Museum: I hope if anyone is reading this, you can say you spoke to me and will proceed with a transcript. I would have been over the moon if you had one. You would have been heroes in my eyes. Instead, you made me feel segregated, separated, turned away, insignificant.... even with the people who treated me as a human, because it took me saying I wanted to be treated as a human in order to be treated like one.

Be a fabulous gem and a group of heroes... have it transcribed by Monday. It's so easy.