Mamaka Bowls — Attraction in Waco

During lunchtime they had many employees working, however it took them 11 minutes to wait on me after waiting on the customer before me. I was there to pick up a DoorDash order that was supposed to be ready and waiting upon my arrival. I was told that my order would require an additional 10 minutes. The 10 minutes came and went and I stood there and waited 23 minutes for them to complete this one item order. I was there waiting a combined total of 34 minutes for an order that should have been prepared and ready to walk out the door upon my arrival. I find it hard to believe that with all the many employees working that this could happen. I personally feel as though someone there dropped the ball and got busy with something or someone else and forgot about the order. I feel that this could have been prevented had they had a floor leader to ensure everyone is working in their assigned sections opposed to every one of them running in circles not knowing what was going on or whose order was for who. Due to this stores mishap with the order I was there to pick up and deliver through DoorDash it was very late being delivered and therefore no tip was given. So basically I received punishment for this merchants sloppy work and lack of organization! I honestly hope that I never have to pick up from here again because it left me riddled with stress, worry and frustration. Although, they were somewhat busy, the store kept a neat and tidy establishment! All the young ladies working made certain that they had time to stand at the bar and talk and laugh with their friends. Someone really should look into making a new plan for the front staff to work in order to prevent incidents such as this occurring...

Shared a review a month ago about online orders taking forever even when no one is there. Staff is always friendly so I just pushed it aside. Today, I ordered and it was almost 20 minutes later when I arrived and wasn’t even being started. Why? What is the point of online ordering when it’s not a priority? I always tip 20% and it’s still not ever ready. Today I asked them to just not make it and for a refund. I also asked to speak to a manager and she didn’t care at all that this is an on going issue. I asked her what they are going to do about it because it’s been going on for over a month and she responded “I’m giving you a refund and free bowl card”. I don’t need free anything, I need them to care about customers spending hard earned money on things that aren’t even ready when you get there. Had it been 5-10 mins, cool, no problem. But almost 20 and it’s not even started? I’ll take my money else where since management doesn’t seem to care. Not to mention they don’t turn online ordering off when they’re closed and you show up and it’s not even open. 🤣...

Mamaka is a great place. The bowls and smoothies they offer are tasty, healthy, and consider dairy-free/vegetarian dietary restrictions. Although the bowls are a bit pricy, the fresh ingredients, bowl sizes, and wonderful taste make it worth it. They also have a refrigerator full of other products.

The service is amazing. The staff is knowledgeable about the menu, patient with new customers, friendly, and attentive. Each staff member that I have encountered has added to the positive atmosphere.

Mamaka is definitely an homage to surf and Californian skate culture. Speaking of that the bathrooms are clean and artistic (pages of surf magazines used as wallpaper). There are a range of seating options from semi-indoor to outdoor. There relaxing patio chairs, barstools (for those who want to watch the process), short stools, and chairs with back support. There is even a wooden swing seat for customers of all ages. Lastly the merchandise is on brand, quality, attractive, and reasonably priced.

Mamaka is an experience I...