Holiday Cinemas Stadium 14 — Attraction in Wallingford

Worst customer service ever..the owners son Kevin,who claims to be the owner, is beyond rude and you can tell he feels entitled to his manager position. He actually stated when he did not know anyone was standing there that he does not care what customer have to say or how they feel as long as they have already paid. Now this was my second bad experience the first was when the girl, who still works there at the register, stole my change by folding it under the ticket and than keeping it in her hand. They had to have me on hold 30mins to count the drawer check the camaras, which I understand and appreciated but to tell me how she took my money and than still have her at the register is crazy. I gave them another chance but after meeting Kevin and trying to explain a simple situation/ask a question amd getting the response with a attuide how is that my problem and why should I care..I can promise you I will never step foot in there again, and between me and the kids we go every week with at least 5 or more people. As someone who works customer service I encounter plenty of people who's concerns I can't help or don't care about but I smile act like I care and at least say I am sorry there is not more I can do etc. For Kevin to be so confrontational from the jump and his employees after he walked away saying he should have helped you but he's a huge jerk tells me to drive the extra 10mins to North Haven for the nicer theater that is run by a big company instead of the family run business. Than people wonder why local business struggle..who can you complain to when the person in charge is a huge jerk...no one. Can't see many people who encounter him with an issue ever returning. They lost a long time weekly supporter all because of one very rude, condescending,...

I have gone on many holidays across the world including Beijing, Aruba, New Delhi, the Maldives, Sicily, Zimbabwe, I’ve even stayed a night at base camp on Mount Everest. I have NEVER visited a more atrocious restroom. This Tuesday evening I left my “vip” theater at Holiday Cinemas Stadium 14, mid showing of Deadpool & Wolverine, an action comedy with about a 2 hour run time. I hurried to the woman’s bathroom. When I pulled opened the door a wretched stench consumed me. Every square inch was disrespected with bodily fluids and I was not alone as there was a small colony of flies making their home on and under the rim of the toilet seat in the handicap stall. I wasn’t expecting much after paying $5 for a movie ticket but this was beyond below the standard level of public restroom cleanliness. After 30 seconds of inspection I could not take the odor and decided that the porta potty on the construction site next door was a safer option. I returned to my lazy-boy esqu reclining movie chair with a full bladder and burning nostrils. I highly suggest you relive yourself...

With the theater in Southington being bought out and losing it's small town feel live going to the Wallingford theater. Now that they caught up with local theaters they added the recliner seats.

Pros: Ticket price, parking, cost of snacks/beverages, place is clean, serve pizza, and the staff is very friendly.

Cons: No reserved seating (Hot movies can get really crowded. Only had this issue once the manager was good to offer us an exchange of tickets for a later showing. Not sure if they would of given us a refund though.) The movie rooms are small, which is nice however limited seats. Also only 3 rows of stadium style seats. The seats in the front row it's difficult if small to see over people and see the movie. I do hope one day they eventually convert sone of their movie rooms to all stadium seats. Happens at some theaters and only happen once one of the reclining seats was broken. Another small thing the ice for the soda machines needed a tune up, but again only had this issue once.

Again very nice theater.

Plus they have a fish tank and a cop all the time at...