Something Fishy cleaned my pool in early June. The work was done in what I thought was a reasonable amount of time. It appeared to be a good job.However,after a few days the pond water turned dark. I could not see the bottom of the pool or my koi fish. I went to the store at least four or five times seeking a solution to the problem. Each time I was given suggestions including draining the pond to a low level and refilling it. Nothing worked yet no effort was made on their part to follow up. On one of my visits, speaking with a staff member, he indicated the loss of bacteria sometimes creates such a problem after a cleaning. He said I needed to take the matter up with the person in charge of maintenance. At a subsequent meeting I did just that. He would not hear of it. He came up with yet another worthless suggestion. My complaint: There was little interest to follow up on their work despite the fact a problem existed. I finally did get help from a friend familiar with pond care and also from another vendor. Yes, the removal of bacteria was...
Read moreWhen Nate comes in to service our tank, he always makes sure to carefully lay out all the mats, buckets of supplies, and any hoses. His attention to detail is great when it comes to cleaning the tank, spreading the sand, and reorganizing the decorations. He also keeps meticulous notes on the maintenance in the log book so we know exactly what’s going on with our tank.
I also love how after every service, Nate always leaves behind Swedish Fish and the fish joke. The team at Something Fishy knows how to add a personal touch and that the little things matter!
Also, everyone in the office loves...
Read moreBought a pump to replace my old pump in my tank. Along with that I purchased salt r/o water and I did my 30% water change and little did I know the water was high in ammonia and other bad chemicals. Sure enough I went to work for 9 hours and came home to my entire tank dead corals I've spent big money on snails crabs shrimp but most importantly a fish I had for over 14 years who was healthier then the day I first got him and it died hours after a water change. Been a costumer there for about 4 years? Go every Monday and I will never...
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