Would give -5* if I could. I purchased a deal for partial highlights or solid color plus haircut. Big mistake.
I arrived at the salon early, excited to have my roots touched up and a great haircut before my 30th high school reunion. Was I mistaken. When someone finally came to get me, they took me to a stylist, think his name was Hong, as he didn’t speak English very well. I explained I just wanted my roots touched up and the haircut.
He kept asking about the color. I kept telling him I wanted it the same dark color that I had. He said ok. When he returned, I noticed that the color of the dye didn’t look right (as I’ve had my color done so many times) and he just kept telling me it was fine. As it was processing again I said it was turning the wrong color, he just kept telling me it was fine. I even got up and went into the reception to complain, but nothing was done to stop this process.
Stylist returned to add more color to my hair, saying it was darker. Then tried to add streaking down the color to”blend it”, I stopped him and said no very loudly. This was crazy, had this person ever done any type of hair color before. At this point I didn’t know what else to do because no one was listening. So finally he moves me to the sink to wash out the color, again and experience. I swear this man did not go to school for this.
He takes me to another station to give me my haircut. I explain what I want and again he says fine. He makes the first cut and then leaves. At this point I look at the color, only to find he had lightened my hair color, it wasn’t even close to my color!!
I got up out of the chair, went back to the reception in tears demanding to see a manager. When the girl asked me what was wrong, I told her again, look at the color, I told you earlier he was putting on the wrong color, she said oh yes it’s much lighter.
Finally she went and returned with a lady, who said she would fix it, no problem. I have to say this stylist was very nice and even offered to add in some extra, which I declined. She did correct it to a much closer color. At this point I was taken to her station by another stylist to dry the front to look at the finished color, it wasn’t a 100% but much closer. I didn’t expect it to be a 100% since the stylist before had just lightened it.
Then I was told that Hong would be right with me to finish my haircut. My response was, absolutely not!! He will NEVER touch my hair again!!! I asked the lady who corrected the color if she could be the one to cut it, and she was not able as she was leaving for the day.
I was walked to the front by the stylist who had dried my roots to reschedule my haircut, stating she would be the one to do it and ensured me there would be no charge. So I booked the appointment for the day before I was to go to my reunion. Then the receptionist said I owed an additional $96 dollars. I said no, I had pre purchased the deal. She continued to argue saying that it only covered part of the deal. I pulled up the Groupon details and showed her that it was paid in full and they had redeemed it. She continues to say I owe more money. Finally she brings up someone to help, who showed her she marked the incorrret box, that I didn’t owe anything further.
So 3 1/2 hours after my appointment had started, I was leaving with the incorrect color, no haircut and wet hair.
As I thought about my experience, I got more and more upset. So I called the next day to cancel the haircut. I explained why I was canceling the appointment. After all of this, why subject myself to another tragic experience.
About a week or so after my reunion, I missed a call from the salon. When I returned the call, the girl said they just wanted to follow up to see how satisfied I was with my appointment. So again I went into detail about my experience. The girl apologized and asked if I would like to have the manager call me back. I of course said yes. As of this review, I have not received any call back.
I would NOT reccomend this...
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