Altitude Chicago Trampoline Park — Attraction in West Chicago Township

Customer service and management need significant improvement. This company is not in the business of selling products - so, it really should look at better staffing and training for its management. Unfortunately, we had to speak with far too many managers to get issues resolved. And, when they were resolved, it was done so with the hospitality I'd expect from a DMV.

We hosted our son's birthday at Altitude. We reserved space over 6 weeks in advance. A week before a manager requested we move our party time back. Not a great experience when you've mailed out guest invites Nonetheless, we had contacted the 15+ families with a different starting time. They did extend a discount for the inconvenience. The event went well, but I had a billing mistake that I found after paying - no discount. So, I hopped back in the car and returned to the storefront. I spoke with another manager who assured me I would be refunded. 10 days later still no refund. So, I emailed in a copy of my receipt and billing statement. No answer. Then, I called in and after 20 mins, I had to return to the store. On the call, the manager 'Ellis' literally did not believe I had the discount or a receipt. Despite me having emailed in the receipt showing the discount, I had to physically show it to him in the store. After he saw the discount and receipt, he then told me he needed to speak to the manager that gave me the discount. My mind was blown at this point. No apologies or sorry for the inconvenience. Ellis was clearly unfit for a 'managerial' role or anything else relating to customer interaction. I am sure the business is doing well enough, I'd urge them to please invest in some qualified middle management or training. Again the kids had a blast, but I caution any parents out there trying host a special occasion. There's plenty of other options in the city with basic level of competent...

Just checked this place out and it is AWESOME for kids 2 and up! It was a bit confusing at 1st since we had already purchased our particular time slot for jumping (1 hr jumping time) and signed waivers the night before. I had never been here but I assumed there would've been 2 lines. One for people who purchased and signed waivers and another for people who didn't do either. It was a no school day in winter and this place was packed. Many of the other parents were on the same boat of confusion as I. It was a super long line but to my surprise we were helped quite quickly! Their staff on Presidents day did great in my opinion. We didn't wait in line too long and at the counter they did see I had taken care of my waiver and bought time ahead. Simple time adjustment was made so I didn't loose my purchase or have to purchase an additional slot for my kiddo to jump. It was great. They have small lockers with codes for you to leave your belongings at no extra cost along with cubbies. 1st come 1st serve on those. I prefer this place than another popular indoor trampoline park in Niles... This location is perfect and so kid friendly even 2-year-olds have their own play area. It really is for kids of all ages. There's so much seating for parents throughout the trampoline park. The facility is clean and their staff was great with kids when I was there. There's also an additional area separate to the trampoline park that has quite a bit of benches to eat or for birthday parties. We look forward to coming more often. You know it's good when the kids don't want to...

We were suitably impressed with the facility, despite it being a weekend and the place being absolutely packed. They were still fairly organized in getting people in, getting waivers signed, and set up to play. The equipment was pretty clean and well maintained, which is tough with this much activity all the time. I'd say there is a good assortment of equipment, from trampolines of various sizes, to climbing walls, to foam pits. There are a few special areas with swings, jumps and obstacles as well. It's nice that they have a smaller kid area to make sure they can play with those of similar size. A concern we had was the various ages of kids when they interact in the same play areas. It wasn't as bad as we thought it would be, but if you have younger kids they will need to be constantly supervised (most people understand this, but some clearly don't). We had a private room, which was definitely an added perq for a birthday party. The open area has lots of tables, mostly full of parents on phones and laptops. We didn't use the snack bar, but the food provided for the party was above average, and seemed to be enjoyed by all. Our biggest issue with this place is the parking situation. The lot is far too small, and very tight. Most people end up parking on the street, but even this is quite difficult. Plus the amount of broken glass on the roadsides and sidewalks tells me this is a prime area for vehicle break-ins, so valuable need to be kept out of sight. We will likely come back on a less busy day (and no doubt many other...