Audi West Covina — Attraction in West Covina

I went in with the expectation to test drive the A4 as I'm in the market for a car. As is customary when you go in and express interest, some numbers were shown to me. I was not interested as the initial price I was offered was $10K over the MSRP. I explained that I've had my fair share of sitting in the office of a dealership, and I want to respect both party's time. Text or email me if you are able to offer a more captivating price.

I got texts the next day. After some back and forth, I was promised the car I test drove at the price I want. I was very pleased, and agreed to go into the dealership that same day. Mind you, I actually had to put off work and drive in 1-hour traffic because I thought I made a deal. I even asked a friend to come with so someone I trust can drive my other car back.

Get to the dealership, and I was told the car is in the process of being detailed while we get the paperwork done. Nice. Enter the dealership office, and I get the first red flag: there was a woman trying to purchase the same car. I thought when we agreed on the phone that I'm getting the car I want at the price I want and that I'm coming in to fill out paper work, the car should be removed from other buyers' consideration. Because we agreed on it.

My salesman Charlie said he's on my side and wanted to get me my car, so basically if we submit the paperwork before my competitor, we're fine. Sounds sketchy already, but the price was pretty good. I took it as my salesman making us feel the urgency and how big of a deal we're getting by tying that story in, so I pushed on, despite already feeling disrespected by the lack of commitment.

We spend a little over an hour completing the paperwork, and I was pleased by how quickly things were progressing. I was finally told to wait for my car as it's almost done being detailed and the fuel just needs to be topped off. The car that drove out to be fueled was not my car, it was a base model that was far from what I paid for. My nightmare began when that was communicated to the team. Everything had to be reversed. They sold me the wrong car.

Despite confirming multiple times on the phone, getting a picture of the pricing with the MSRP of the car I wanted sent to me, this disaster was chalked up to miscommunication. I don't care? I upheld my side of the bargain. You give me the car I want for the price I want, and I come in same day to seal the deal. Actually, we literally did seal the deal. Paperwork signed, money wired over, everything was done, but I drove home with no car tonight.

I took off work, I wasted my time, my friend's time, sat in traffic and wasted gas, I got my credit checked and therefore will suffer a lowered credit score, all for nothing, despite literally confirming the deal on the car.

My recommendation is, if you respect yourself, choose...

For anyone looking to read a feedback about this dealership especially their sales department, Let me start by saying DO NOT fall for the negative reviews that you may read. I’m not affiliated with them and have no personal relationship besides being a customer- a new customer. That said, I’m very familiar with the car purchasing process as I trade in, lease or purchase vehicles almost every year an half between myself and my family. That said, I researched almost every dealership between AZ and CA (I reside in AZ) and ended up driving five hours from Phoenix to West Covina to purchase a car. Here’s few reasons why this place is the place to go for the right deal and the right experience: -The team at this dealership are truly amazing. I had the best communication via emails before I drove. I connected with Grace who is one of the best sales rep in the industry. Simply because she would give all the information you need and answer any questions you may have and trust me, I had many. -Due yo the great and clear communications I had with Grace and based on the great pricing I found on the car (again I did a lot of comparisons) I decided to drive from Phoenix. When we arrived the car was pulled out and ready for our test drive. -When the time came to make the deal, every person we interacted with was mite than helpful including other seller reps who had nothing to do with the deal. Just there to assist and answer questions. -Davit the sales manger is truly a person you can trust to get a good deal from. I can’t thank him enough for his patience with us and his professional manners. Everything was clear and easy to process. -Getting to finance and interacting with Ray (Ribal) was another great experience. Nothing to hide, clear details and to the point paperworks. He is one of the kindest people you’d meet (and you don’t see that a lot at a car dealership). Bottom line, if you are in the market for an Audi and/or a great deal and great experience, Audi West Covina and the team from the GM, to Sales manger, Finance and sales will not disappoint you and they will do everything in their power to have a satisfied customer and provide an outstanding experience. DON’T listen to the negative reviews. Most of the time, the upset customer is the one who likely to leave a review VS a satisfied customer and in any business, you can’t always please everyone and do what they want. This is a good dealership, go find out for yourself and judge based on your own experience. Not to forget they do have well maintained used cars with great record and great pricing.

Thank you West Covina team! Mayra is very happy with her...

DO NOT BUY A CAR HERE: quoted us a price and then went back on it when they get us in person!

My husband and I traveled 30 miles to come look at a Prius with our 10 month old and our 4 and a half year old. I was recently let go from my job and in order to keep up with gas price demands we are looking for a fuel efficient car. After talking with two managers and a salesperson via email and phone over the last month we decided to come look at the car with the intent to purchase today. When we went to talk pricing, the price of the car went up from $19,800 to over &21,000 and they said they had no wiggle room to work with us. They also added a safety Gus’s on the car worth just shy of $1,300 that we asked to have them removed, to which they said they couldn’t and wouldn’t do. Prior to our visit we had been having email exchanges stating the price was at $19,800 and they couldn’t go lower due to not being able to take the loss. These quotes came in a month ago and again a few days ago. When we were in person today they not only raised the price but now they stated they couldn’t take a loss on the car for the new price when only days earlier the car was $2,000 cheaper and they said the same thing. Not only did they give us the run around in order to get us to come in and then try to bamboozle us into the higher purchase price, they then had the audacity to ask us if we “spoke” to anyone after we had shown them the emails from 2 managers and a salesperson confirming the price. They refused to keep their word and ultimately we walked away because we don’t feel comfortable doing business with a place that would lie to customers and then not keep their word on their quotes during such a trying time. I would suggest if you want a car, to go elsewhere as the salespersons and managerial staff only say what they can to get you in the door and then will try to milk you...