ZAGG Westfarms — Attraction in West Hartford

Buyer BEWARE. I do NOT recommend doing business with ZAGG Westfarms. The quality of their products has deteriorated significantly.

I purchased multiple screen protectors (phones & watch) from them and in less than 24 hours one phone screen protector cracked. I returned within 24 hours to have it replaced but they changed their policy and initially refused to replace the screen protector at no cost.

In the past, this company had a warranty on their products. The warranty was a 14-day policy where they fixed the repair at no cost within 14-days if something happened but their new policy is no warranty.

The failure to offer a warranty is a clear indication that they know the quality of their product is subpar. Previously, the owner said they offered the warranty because they were confident in the quality of their product.

Fortunately, for me, they texted my receipt (photo attached) and my receipt had the former policy (14-day warranty) so the owner, Nelson, had to replace the screen protector (that cracked within 24 hours) because I showed my receipt. Nelson said that he would update the text receipt to show that they no longer have a warranty in place.

I do NOT recommend doing business with ZAGG Westfarms. It’s better to buy screen protectors via Apple or another business and apply it yourself.

If you’re looking to waste your hard earned money then support this company but if you value your money please avoid this company.

Please note: The photo attached shows their previous “hassle-free” policy. Now it’s all hassle.

If you want hassles, if you want to waste your time and if you want to waste your money then buy this substandard product from ZAGG Westfarms who has shady business practices. Based on my experience with them and other recent experiences detailing the now poor quality of their product, this is not a...

UUUpdate as of 05/04/2024- Had another screen protector replaced last May. This was the longest I have gone without replacing a screen protector. Still enjoying their favorable replacement policy at $10. I have an Apple watch now and got a plastic enclosed cover for it at $40.

UUpdate as of 10/13/22 - I miss the old Otter Box cases that had a screen protector included because I never cracked it and because I cracked yet another Zagg screen protector. I drop my phone a lot (A LOT) so I’m not saying the screen protector is poor quality, but it would be nice to have one that lasted at least a year. I might try a different brand next time to see how that goes.

As usual, service was excellent and quick and they did all the work. The replacement screen was $10 under the warranty.

Update as of 7/25/22 - Purchased a 3ft Belkin charging cord for my iphone. They had white and black. I only wish they sold braided cords, preferably in black. Oh well, the price was right and quality seems good. Little bit of a long wait even with two people working, but service was excellent.

Prior Experience #2: Dropped phone and only the screen protector cracked 👍 Purchased a new one for $25 that entirely covers the phone screen and has blue light protection. The last protector left the ear speaker uncovered and it would get lint in it. Looking forward to no lint 😊

Prior Experience: Great experience with screen protector warranty replacement. Had to pay $10 to have it installed, but well worth it. It was lint-free and fast, and definitely better than if I...

I purchased a ZAGG screen protector for my new iPhone. Although it was pricey, it does come with lifetime replacements for your device. So I registered it and I have had to replace it twice now in a month, due to dropping my phone and not only did it protect my phone screen, the replacement was so easy. Just go online and order a new one under warranty. They do charge shipping, which is fine compared to having to purchase new ones. These are also the easiest screen protectors to apply to your phone. Idk if they are made differently than in the past where you were always struggling with bubbles, but these go on without bubbles. Just follow the instructions and it will look great and most importantly- protect your phone screen. I am very happy with my experience so far with...