Century Square Luxury Cinemas — Attraction in West Mifflin

My wife and I went here to see "a dog's life" today, which was a Saturday night. The theater was packed and someone had taken our seats. We got there a couple minutes into the movie so we took the nearest empty seats. About 10 minutes later some other people show up trying to get to there seats but we were in them since someone took our seats. An employee comes in because the people complained about their seats being taken.... which is ridiculous we are all grown up its really not a big deal. We didn't see any reason to go tell on the people there. This employee and the manager then go around the theater making sure everyone is in the right seat talking loudly and shining flashlights all through the theater.... WHICH IS RIDICULOUS. that's worse than someone being on their phone and it really pissed me off. Like everyone else we were there to relax on a Saturday night instead this manager is treating everyone like children. I have never experienced such incompetence from a manager. It's really ruined my experience with this movie theater. The theater itself is awesome but if this is how they train their management I am not going to spend my money here. After going through this whole ordeal I asked to talk to a manager as I couldn't believe how disruptive they were being... turns out he was the manager. He then tells me if he has to empty out the whole theater to get everyone in the right seat he will. There was no need for that there was a simple remedy to fix this but clearly there was a lack of training or they hired the wrong person for the job. I have never been to a theater that made me feel as if I was in kindergarten. WE ARE YOUR CUSTOMERS WE KEEP YOU IN BUSINESS! I don't care how nice your theater is, you have no right to ruin everyone's night. Especially when we paid to see a movie and want to be able to enjoy the experience. I am not one to complain but Needless to say, I told the manager I wanted to talk to him, and he proceeded to talk to me in the theater which was ridiculous.. To be courteous to everyone else because he obviously didn't care; I told him I'd talk to him outside the theater. We then got our refund and left. We are now on our way to Loews in the waterfront to enjoy our Saturday night.

RESPONSE TO OWNER. You clearly don't get it. No wonder your management is clueless and completely unprofessional. You had an opportunity to make it right but your management missed their chance and being the owner so did you.... Which honestly is suprising. We have no problem with the assigned seating but when your customers don't follow it and our seats are taken we shouldn't have to go and tell... And we refuse to gour and tell on someone...This is not elementary school I'd like to believe people have progressed beyond elemetary school years. It's a seat who cares. It's one thing to assign sea r so it's another to interrupt a movie because of it. Your response has lost our business and all of our friends and family who up until now we recommended to your theater. We will just continue to go to Loews instead... They know how to...

I indeed did love my visit to Century Square Luxury Cinemas last Saturday night. I brought my girlfriend and heading there, we were discussing whether or not we could pay cash or if it was only card usage availability now. In past visits, we'd always pay via card machine Kiosk but on this night we had only cash with us. We were concerned - would there be someone around tell help show us how to pay via cash if the machine is giving us a hard time??! It turns out...YES, absolutely someone could and did help us pay by cash, and she was very friendly and kind, too!!! The CSLC employee's name eludes me at this time but I do remember there was a co-worker nearby of her's who had the same name (I think their names began with a "C", for I do want to give them both credit for being very friendly). Anyways, she did great and getting us in and paid, our seats and movie selected, and finally our large drink bought and served. She did it all!!! Once inside the theatre itself to watch the featured film, we enjoyed the very comfortable seating - indeed it is luxurious!! The seat offers whatever position you want to recline in as you take in the show. We saw Maleficent and really enjoyed it. My girlfriend, Alla, especially loved it. However, after discussing the presentation, we agreed that we enjoyed the movie even more because of the venue we were at - Century Square Luxury Cinemas - "It's so very comfortable", my girlfriend, Alla says. And I agree. We will continue to frequent this movie theatre because we enjoy, very much, what it has to offer - helpful and friendly associates, very comfortable and spacious theatres, movie candy and drinks available to choose from, a good selection of premiere feature films available for screening, and finally, as I must add this, the lovely & reigning scent of popcorn as one enters and exits the place; what kind of movie theatre is without the enticing and prevailing aroma of buttered popcorn anyways?!?!? Not CSLC - it has all the fine attributes of a great place to watch great flicks on your movie...

Ok I am going to be totally honest. I was not thrilled with this idea of recliners. I was actually grossed out (just an OCD thing never mind). But, we went to see Suicide Squad there today and I have found my new favorite theater! The recliners are very comfortable and clean. There was no carpeting which I absolutely love! There is nothing worse than your shoes sticking to nasty gummed up icky carpet. The tile flooring was BEAUTIFUL! The concession stand was moderately priced. $4.75 for a small (24 oz approximately) and $5.75 for a large (guessing 36 oz?) but the large has free refills (who really gets the free refill seriously?) There is a counter around the corner where straws and napkins are PLUS butter for your popcorn and flavors for your pop! Yes you read that right ... YOU BUTTER YOUR OWN POPCORN! As much or as little as you want!

You can buy your tickets online or at a kiosk when you come in. You chose your seats at time of purchase. All seats are chosen at time of purchase. You pick exactly where you want to sit and that is where you will sit. If you buy them on line you are sent an email with a QRC code in it. Walk in, hit the concession stand, goto your movie and walk to your seat. That easy.

The theater itself was very impressive. They took a 12 screen theater and broke it down to 6 screens. The isles are about five feet apart so your not climbing over people to get in or out. The sound was perfect, not echoing off the walls, not so quiet you were asking what was just said? The slope is perfect, the seats in front of you do not cause you any vision issues.

All in all I love this theater and at $8.00 a matinee I am looking forward to seeing many more movies here. I just hope they keep it as clean...