Extra Space Storage — Local services in West Mifflin

So we moved here from San Antonio and Called this location several times to ensure that our first month would be free as we only needed the unit for less than 30 days. They said it would be no problem. My brother also recommended this place as he has active rental here.

After speaking with Chris (the area manager) several times over the phone and then being called a few times he assured that it would be there and Free for the First Month. I thought for sure there be no problem with our coming to this facility.

Much to my surprise Chris the area manager said that their specials change often and for whatever reason that was not active the same month that I confirmed it. He could NOT honor the price that was spoken about several times. Hey did not even mention this at the time we first showed up with a full truck and after driving for two days.This makes absolutely no sense.

Horrible customer service to resolve this issue. In fact the resolution from the storage manager, the area manager and the corporate office customer service all said the same thing... 'There is NOTHING we can do for you...

The term used by all of these employees AFTER we moved our stuff in is..." First come First serve..." I take this as ' Bait and Switch'. I asked the corporate customer service person to provide me information of all the available units that exact day that we arrived and he said he could not do that. How convenient is that for this company?

I also asked to be contacted by a corporate officer or VP and that was NOT an option by the corporate customers service representative that I spoke with.

We arrived and moved our boxes in 04/17 and we just closed our unit out today 05/09

Buyer beware and make sure that the details that are expressed over the phone are the exact details that are given when you rent the space from this place. If you need to rent a space.I strongly suggest that all quotes are emailed to solidify the exact details prior to arrival and you are at their mercy with a family and full truck of personal items...

Don’t rent here because it;s cheap,that’s how they attract you ,and the longer you stay the more they increased the rent hardly without notice and no options but to pay at last minute.Started at$25 and now $61 plus tax and fees regardless,they fees are insane…The only reason its one star it’s because it is a quite,and safe area…This is all the Extra Spaces regardless of the location the “Bait and Switch” is not cool! I have a small unit and thought having one out town at a low rate was worth renting a truck and driving 11 miles out of my town.Total extra cost over the years that I ended up paying was $600 in the last 26 months instead of $25 to $45 montly range .At times I went without my phone service or phone upgrade to make these monthly increase storage payments…Uhal and other companies might seem expensive but at least you know upfront what your will be paying and plan what you can afford! If your in a tight budget this can put you at risk of loosing your things.I had to pay during the pandemic as well at a time I had to income …Extra Space is more of a trap,then you loose your thing.Pray I find the righ home before the next payment because this is ridiculous for 5.Ps they dont have a bad room at all for customers,just a make shift one in their office that I believe it’s not for the public to use unless you beg, so that’s another issues.Overall I imagine this nation wide corporate problems with Extra Space not just this location…Be aware before you sign in with them ,imagine if apartments landlords increased rent like this on a monthly basis at the market value they choose…You can verify the receipts I have posted with dates,totals ,my name...

STAY AWAY! After renting storage space successfully for a few months, transferring to another space turned into a nightmare that showed both this company's terrible systems and that they are willing to fake charges.

Instead of refunding the remaining days of the initially more expensive storage unit, the manager Chris told me a credit would be applied for the new unit which should cover 2-3 months. Instead within weeks, another manager Lamar, called twice demanding more money and tacking on $50 late fees. Emails were sent to their official email address immediately to clarify the situation and were never returned. The next week, I was locked out of the storage facility on a Sunday that was critical I have access to my belongings!!!

At that point, I asked my credit card company to issue a charge back on the remaining time in the contract. Instead of apologizing for locking me out when the account should have had more than enough funds to cover multiple months, Extra Space retroactively doubled the rate they were supposed to charge me for the storage and added additional fees so they could claw back as much money from the credit card company as possible.

Be warned: this Extra Space location is shady, does not have its system straight, and tries to punish the customer when they...