GameStop — Attraction in West Palm Beach

If I could give it zero stars I would. On game stops the website they list a set of prices for merchandise that you can trade in for store credit or cash . The prices are split into different categories rating the quality that the merchandise is in. Today I brought in an Xbox one controller that has no physical defects on it whatsoever, no rubber is chipped off of the toggles no buttons are broken no scratches or blemishes on the plastic at all. The only thing that the gentleman behind the counter noted was wrong with it what is that it was a little “dirty“. When I asked him what he meant by that he said that it would have to be brought into the back and cleaned. Which obviously prompted my next question so you mean if I just brought this home and wiped it down with a paper towel it wouldn’t be considered “dirty”? To which he answered “yes”. The only reason this is so aggravating it prompted me to write this review is that if he had not deemed it dirty a.k.a. needing to be wiped it with a paper towel the cash trade-in value would have gone from the five dollars that he offered me to the nearly $20 that it list for the like new condition on the website. So basically what this gentleman is saying is that a paper towel and the use of it to wipe down a controller is worth $10, an action that takes less than a minute to perform. Also, let us not forget that once this paper towel wipe down has been finished and I got my generously offered five dollars (if I had accepted which obviously I didn’t) they were going to resell the controller at nearly $50. So basically he was trying to find an excuse to only offer me five dollars so they could make $45 off of the controller instead of only 25 or 30. That is extremely disgustingly greedy and the gentleman behind the counter is probably the rudest GameStop employee I have ever had the displeasure of interacting with. If you have the available transportation go to the game stop near Lantana and 441 they are much more pleasant and they won’t try to rip you off for your gaming merchandise that you spend your hard...

The “store manager” gives me creepy vibes, i brought some games into trade in for some cash for a friend not even for myself because they aren’t old enough to do it themselves and they wanted something new. But was proceeded to be called broke and that i was begging him for money which wasn’t the truth at all. Also the place reeked of body odor as soon as i stepped inside at opening . I’ve had good experiences with every employee other than the “store manager” who acts like gamestop is his kingdom and nobody has any right to do anything in there unless he says so. He was very disrespectful and rude and once again i couldn’t bare the smell of body odor coming from behind the counter at 11am as soon as the st upset that i brought some games in for my 14 year old friend and that he had to press a couple keys on his computer and do his job that he’s paid for. i highly recommend driving to another location to handle business. i’ve spent $600 in this location with other employees who helped with anything i needed and were super nice and chill. Didn’t enjoy being verbally assaulted and spoke down too from somebody who is supposed to be a store manager and running the place. i think there’s 2 or 3 guys that work there that deserve it way more. Wish i would have caught his name but he refused to give it to me and hid his name tag. Once again every single other employee has been so nice to me and helped with so much helped me find...

Sore full of liars!! I called at 3:30pm and asked what they are paying (cash) for a PS4. That was literally taken out of the box not even two months ago, so by no means was it brand new in the box, but also so scratches or marks of any kind because it sat on a tv stand for almost two months, so they told me 140. I went to the store about 45 min later and they offered me 175 store credit and $90 cash. And I said I just spoke with you and you said $140. And he had the balls to say, o we have to take $50 of for a refurbishment charge, and I asked him to explain what exactly had to be refurbished and the girl said, we we have to fix the glass part. And then we have to wipe it down, there's some dust on it. First off this is no glass piece of a ps4 and second they had the balls to tell me because it was a little dusty and they had to wipe it down that warrants a $50 fee, and if I would've wiped it down I would have got the $140. Then when I ask how come the $50 fee is reflected it the the store credit value. She said after thinking about it for about 45 seconds that it is and I would've got $245. And then I asked her it what world those numbers added up and I could tell she was up set I caught her in a lie. And I said I would never take a store credit from the because I would rather flush money down the toilet then spend At a GameStop. The first and last time I will ever visit one of these...