Utopia Nails in West Palm Beach — Attraction in West Palm Beach

First one should read reviews before having service done at places, it saves time and money, those who have reviewed negative feedback are correct about this place. I received the worst acrylic refill, I asked for a fill on an ombre design. If she could not do it she should have not taken on the job. She drilled the design down then used a neutral colored powder to fill in. It was a rushed job and done horribly that I had them cover the ombre look with a solid polish, not gel, polish, and when I went in the next day to complain, they gave me every excuse as to why their service was my fault and would not fix the problem. The cost for a refill was 25, I was charged 38, why? because according to her I used a colored powder which again was covered by a solid polish. Again, I did not use gel, just basic polish and the polish was not smooth, very lumpy. The nail tech would not repaint all she offered was to paint over the lumpy surface. I did not ask for a refund nor did I go in there with a nasty attitude, but everyone there just turned their back and ignored me. Two days later the acrylic chipped off of my right thumb. Never get your nails done in the hood, because you will be treated like you are from the hood. I was staying in town while my husband worked. We both travel for work and this place just was the worst part of our stay. Once I return home, I will get my nails done by someone who actually loves their job and cares about the outcome of their service. Please do not apologize for the poor service I received, nor ask me to give you a second visit to rectify the issue, you had your chance to apologize while I was in the salon and you never offered to make the problem right, you just offered to mask the problem. To add insult to injury it is now 4/20/21 and here is the outcome of the poor quality...

Probably the worst experience I've had yet at a nail salon. I walk in and was immediately seated. I didnt catch my nail techs name but it seemed as though he was the only guy there. He begin to do my fill at lightning speed. He was extremely aggressive and manhandled me. He continuously cut my cuticles while he was filing. I don't understand the rush I was literally the only person in there. I had 2 missing nails and he shaped 1 very different from the rest, I should have said something. I originally asked for a french design but as the appt went on I knew i would have been disappointed so i asked him to put a clear coat over the acrylic. I have a tattoo on my left arm and he smacked it, it was also a fresh tattoo so the smack stung, and mumbled something along the lines of "stop marking yourself". Ive never been so livid. The cherry on top was the lights going out twice. That then messed with the credit card system and he told me to go get cash at another store. I will never be...

I just went this afternoon during my workday for a pedicure that was listed as $32. It’s actually $37. The lady rushed thru my pedicure so fast, no shaping barely any filing, barely any scrubbing, no messaging, my toenails do not look like they were done, they look like they were just cut. Thats it. It was like she did NOT want to be doing a pedicure. I have never had such a bad pedicure and should have read the reviews first. She started at 1:30p and was done by 1:45p. The entire process was done that fast and before she could paint, I told her no polish and got up to leave, that’s when she suddenly seemed interested and kept asking me if I don’t have time. I did have time, but not for that horrible service. I have been to many shops and never had someone play around and pretend to do a pedicure like that. The place is nice and the people are nice, I was shocked at this. There’s no way the polish was going to look nice so why bother. ...