Papa Johns Pizza — Restaurant in West Palm Beach

I frequently order from here and my pizza is usually ready by the time I get there. If not, it's usually coming out of the oven within 2 minutes. Even when I'm too busy to come in and grab my order, the delivery times are usually accurate. Even if the times are off by a little, it's nothing so drastic that would make me think they forgot about me.

Having personally ordered from this location multiple times, reading the reviews that people post about this store are so drastic that theyre funny, but make me skeptical about why they're writing it.

One thing I can say is to take these reviews with a grain of salt. A lot of them were written over a year ago. Considering that this job isnt necessarily a career, it would be safe to think that a good portion of the "rude" and troublesome staff have either left or been fired. I will admit that delivery times are sometimes long and they will occasionally forget that they put you on hold when you call (It happens. They're human) but they make up for it. Late pizza? Cold pizza? Incorrect order? Driver forgot a part of your order? Etc.. As with any other complaint you would have for a business, call the store. They will be sure to offer options to redeem their mistake.

What I'm trying to say is: Give this location a chance. The employees can sometimes be uncommunicative, but I wouldn't second guess that a lot of them are either new or don't necessarily know what to do so they wait for someone that does. Even if the pizza does have the slight chance to be cold and late, you never know what might have happened in the process of it getting delivered that might have caused a delay. If you ever find yourself dissatisfied with your order, just call and let them know. I've done it and the end result was I either received a credit, or had my order remade. It honestly...

I strongly advise anyone considering ordering from this establishment to think twice. My recent encounter with the store manager STEVE was nothing short of infuriating, and I feel compelled to share my experience to protect potential customers.

When I reached out to the store due to an hour and a half wait for my order, the manager's behavior was beyond appalling. He began by falsely claiming that they had tried to contact me, even though my phone showed no missed calls whatsoever.

To make matters worse, he insisted that my pizza had been left outside, but when I checked, it was nowhere to be found. Instead of taking immediate steps to address the situation, he callously declared that he would wait for the driver to return to sort it out. After an agonizing two-hour wait, I received a call from the manager admitting that he had no idea where the pizza was and dismissively uttered a "too bad."

When I dared to express my frustration about the prolonged delay and his mishandling of the situation, he responded with an appalling display of aggression, shouting at me over the phone before abruptly hanging up. To add insult to injury, when I called back, he had the audacity to declare that he was the manager and could act with impunity.

Given the utterly disgraceful conduct I experienced, I strongly discourage anyone from ordering from this establishment. Such unprofessionalism and rudeness should not be tolerated, and it is in the best interest of potential customers to seek alternatives for their...

Most horrible person to take orders and so rude !!! Her name is Emily !!!! And for her to be a manager I can understand why their losing customers! I called to order a pizza 5/16/19 and as soon as she answered the phone, ATTITUDE! I gave her the order and asked her very nicely,1 minute while I get my card, it was only a few seconds and I heard her talking to someone, so I said are you there? I’m ready. No response, still hearing her talking to someone else.... 3 times I send, hello are you there? She replies, what did you say to me! Very Rudely!!!! I replied and repeated myself again, are you there? So I asked her who I was speaking too and very rudely she says ME! I then asked does ME have a name? She then said Emily and hung up on me! I then tried calling back 10 times or more and all 10 times she kept hanging up! I was calling to speak to a manager. Unfortunately I found out she is the manager! Who would hire someone as rude and unprofessional as Emily!!!! I will never go back to this place as long as she is there and I will tell everyone how rude Emily is till she’s no longer there! It’s plain to see she’s not happy with her job and has no experience in...