Betsy Ann Chocolates — Attraction in West View

Horrible, horrible experience.

My family purchased chocolate covered pretzels for me for Mother's Day 2015. When I opened the factory-sealed package, i realized there was no nutrition information provided. I thought all packages needed to provide that, especially since it was factory sealed.

Upon eating some of the pretzels, I realized they tasted stale. I noticed that the "best by" sticker stated 6/30/2015. But upon closer inspection of the package, the 6/30/15 sticker was covering up another sticker. When i lifted the sticker up, the original sticker was best by 1/31/15!! No wonder the pretzels tasted stale!!

To add insult to injury, when I called Betsy Ann corporate to notify them of the problems, the customer service person, Nikki, seemed like she could care less. She could not get me off the phone fast enough. No apologies were given, just that I could return the box to where they were purchased for a refund. This was a gift! What a great thing to tell my family.

I like to support local businesses, so will stick with Sarris chocolates in the future. I have NEVER had any problems with their products and their customer service is definitely better than what I experienced...

I have always loved their candies-the truffles, in particular. There is not another truffle in my book that can stand up to theirs, Godiva included. For Easter I did not want to purchase a lot of candy so that I would be tempted to over-indulge. I went to the Giant Eagle Market DIstrict and purchashed 2 dark chocolate truffle eggs with dark chocolate filling. These were placed in my Easter basket and were blessed by Father Regis Farmer on Holy Saturday. We had an early Easter Lunch and by the time evening rolled around, my egg was calling to me. I thought that I would just eat half. It was a nice size. Well, I took one bite and immediately went to heaven. The dark creamy richness just melts in your mouth anf the intensity of the dark chocolate flavor is like a good cup of dark roast coffee, I was glad that I had chosen this flavor. And after all that, I can't believe I ate the whole thing. But it was so good going down that I don't...

Betsy Ann Chocolates and me go way back to when they were the candy company for Horne's Sept store in my beloved 'burgh!! Yes it is the best Chocolates but moving product faster is so important and hiring people who care about where they work. Importance that the corporate isn't caring about. I have tried to influence the corporate by talking to them about expansion. Location location location. It will be the end of this absolutely FANTASTIC CANDY Co if they don't make some major changes. Move product so there is no stale product because it's pulled and checked and No changing of dates. This company has history and quality....they can't mess it up or they will pull it under water. Who then will no the traditions of Easter eggs and all those yummy flavors .... I love Betsy Ann...