Copper Cup Catering/The Copper Cup — Attraction in Westlake

I co-hosted a wedding shower at this venue on August 14th. Without the assistance of family, friends, and the bridesmaids, it would have been an unmitigated disaster.

We booked the place at least three months earlier after meeting with then manager, Shannon. We were promised everything would be done: setup, linens on the table, and plates and silverware for 60 people.

The above was confirmed with new manager "Mitch" on August 3rd (at an in-person meeting) and on August 12th (during a telephone call). We also advised him that we would be paying in cash to avoid any credit card service fees. He responded that that would not be a problem.

We arrived the morning of the shower at 10:30 a.m. to find absolutely NOTHING prepared. There were no tablecloths on the table - nor could any be found - and that they were "not sure if they even had plates and utensils for 60 people"!

At 12:10, the appetizers were not yet out but two of the sandwiches were sitting out at the end of the serving area in what had to be the sorriest presentation of food I have ever seen. After having to request the appetizers, they arrived and the amount served was woefully inadequate for the number of people contracted to serve. They were brought out without serving utensils and without the dip to go with the veggies.

Since the sandwiches were also on the counter, guests began lining up to eat and I had to announce several times that we were still waiting for the two salads and the turkey sandwiches. They were finally brought out - had to wait again for the salad dressings - and it did not take very long for the green salad to be depleted. When they were advised that the salad bowl needed to be replaced, we were told that that was all that was to be given. They were advised that the salad was to serve 60 and only little more than 1/2 of the guest had eaten. They did eventually bring another salad to serve.

Another embarrassment happened when the bartender tried to charge a guest $3.00 for her diet Coke (soft drinks were included in our deal). She declined to pay.

At the end of the event, after cleaning up, we were presented with a bill that included the service charge. We asked to speak to Mitch about a reduction in the bill based on the horrible experience and the bartender told us that Mitch said there would be no reduction and that the bill was "as is". We demanded to speak with him and said we were not paying the full price as we were not provided the service and goods we contracted for.

It turns out that chef was on vacation and Mitch was trying to handle the chef's duties. Mitch also stated that he thought we only needed the two tablecloths for the extra tables, despite stating stating at our August 3rd meeting that he would need to order them. We received a nominal credit to the bill.

The venue itself was very nice, especially when decorated by the family and friends of the bride. The guests were happy to celebrate our bride and, hopefully, the bad food and faulty service will be overlooked and will not reflect poorly on the hosts and family. Thankfully, we were able to bring in our own delicious desserts - cream puffs, tarts, cheesecake with berries, Irish soda bread, and cake - and they went a long way to making up for the bad food. The salads, and the lemon vinaigrette dressing, were particularly good.

The bride enjoyed her shower (thankfully, she was too busy to eat!) and, at the end of the day, that is the most important outcome.

I would not recommend The Copper Cup to anyone looking for an...

We recently had a baby shower here. Let’s start with the positive - the space is great. It’s open, lots of windows, and warm and inviting. That’s about it. Communication is terrible with staff for planning an event here. The day of the event they only had one person staffing the whole thing. The food was subpar. Whatever the vegetable egg frittata is - it is not a frittata and should be taken off the menu. You would never find any frittata being served anywhere else that way. The rest of the food was OK but we ran out. Then the staff gave us trouble about needing more. They clearly have a very specified number of things they expect each person to take when it’s buffet style ie “2 pieces of bacon each”. Which is just not feasible because everyone is different and this isn’t listed anywhere. If that’s the case then start plating your meals and have enough people to serve the tables brunch. Would not recommend having...

Perfect place for hosting parties. Cozy atmosphere and private entrance gives you a more homey feel and not like you are in a back party room in a restaurant. The catering is delicious and guests always comment how nice everything was. Best part, I don't have to clean my house...