Willard Battery Outlet — Attraction in Williamsport

I visited this store this morning for the first time, thinking it would have a variety of batteries; I didn't realize that Willard is a brand of battery, and that's what the store carries. I thought that it was a battery store owned by somebody named Willard. Anyway, they were very busy when I arrived, but still greeted me just a moment after I walked into the store and immediately went to work replacing my old battery. I had looked at pricing online for the battery I needed from a couple of the franchise auto parts stores and expected to be out close to $300. My bill at Willard Battery Outlet was $137.80 installed, including sales tax. The battery has a 1 year replacement warranty and a 4 year prorated warranty. The staff was very friendly and helpful, and absolutely refused to accept a tip. (That was the only downside. Sometimes I tip people that haven't seemed to earn a tip - I make excuses for them, like maybe he or she is having a really awful day and isn't normally like this, etc. But I really wanted to tip these guys to show how much I appreciated their attitudes and quick service. I suppose, it being a battery store and all, there's gotta be a negative to go with the positive. Sorry.)...

Great experience. I called and asked if they had the battery I needed, and they said yes. I drove to Williamsport. There was no wait even though they were busy. Staff was friendly, helpful, and kind. There was a young man, 16 years old, helping out the man who was in charge, and he was amazing. He knew as much if not more than the gentleman who waited on us. It's been a long time since I have seen a young person who is as efficient and knowledgeable about a product as he is. He didn't have to be told what to do and was all business. He was extremely polite and courteous. I drove an hour to get there, and I will go back there again for another battery that I need. Can't say enough good...

Called in for some pricing on batteries for a golf cart. Initial conversation was sub par and it didn’t seem like the guy on the other end really wanted to help. He asked me to call him back in the morning and by then he’d have status. I called him back the following day, even allowing more time than first thing in the morning and when he answered he asked me to call him back in 30 mins. At that point I told him I’ll just call somewhere else, as being the customer I shouldn’t have to call him and chase him down... you just lost a $800+ dollar sale, and I will never be back. I will direct everyone with an ear to go see the guys at Hurwitz. At least there’s customer...