Fords Jewelers — Attraction in Woodbridge Township

I am amending my review. After reading the response and contacting Fords Jewelers, they truly did all they possibly could do in their power to make this right, and that was greatly appreciated. I will reiterate that the work they did was beautiful and done quite well.

I'm sure Fords will know who wrote this review, but here goes... The staff is awesome, very friendly and accommodating. I brought my grandmothers 100 year old engagement ring here for repair. I specifically went here because repairs are done in-house on site, which was important to me as this ring has more sentimental value than monetary value. I needed a small stone replaced and the shank repaired because it had a crack. I made sure to tell them that I didn't care what the shank looked like, I don't care if I can see the weld because I just wanted it fixed so I can wear it again. I also requested DO NOT RHODIUM PLATE this white gold ring because it matches the other ring I wear. My great uncle was a jeweler in Germany and this wedding set came from him, over 100 years ago. Both rings had a beautiful antique patina to them. Both the receipt that I had and the one which was left with my ring clearly stated DO NOT RHODIUM plate. I'm sure by now you can guess that when I picked up the ring it was a beautiful brilliant shiny white because it had been plated. When I asked the sales person and said this wasn't supposed to be plated, she spoke to the repair person and he said sorry about that, it can be buffed off. The sales person said I can PAY TO HAVE THE OTHER RING PLATED!? (why would I pay to correct their mistake?) When I picked the ring up the second time it was still white, there is no mistake that it clearly doesn't match the band I wear. This time the sales person brought it to the back and the the person doing the repairs said they were two different metals and it just buffed up like that, and insisted they did not plate my ring. Um sorry... you can't change your story now. Your first answer a week ago was "sorry about that", the weld mark is covered, and I have many photos of these two rings over the years since I wear them daily, and they clearly matched. I have heard the story many times how these rings came from my Uncle, they are not "different metals" (although now they look like it). So I am left with an antique ring set that doesn't match and I paid $127 for this. So the lesson here is if you don't want your antique jewelry to look brand spanking new, make sure 100% that they will not plate it, speak to someone and hear them confirm for you. Have them highlight it on the receipt. I have attached a picture of my antique ring set, original patina on the right and the allegedly not rhodium plated yet now bright white one on the left.

I wish I hadn't paid them $127 for what feels like a semi-ruined ring, at least until the plating hopefully wears off in a few years. I am clearly unhappy and disappointed with what happened here, and sad that Ford's didn't think to handle it somehow differently by offering a discount for their mistake, or agreeing to plate the wedding band so at least my rings would match and wear evenly (not that I want them both plated but the way it looks now is just non-sensical, I have a set that...

My husband and I purchased my engagement ring and both of our wedding bands here. We shopped around for awhile for the engagement ring and undoubtedly the quality of the diamonds and price that Barry offered us could not be beat. After such a wonderful experience with the engagement ring, we went back for our wedding bands earlier this year and worked with another sales rep who was equally as patient and honest with us. We got our bands in January, but our wedding wasn't until July, so the sale rep suggested that he try on his ring in the spring to see if it still fits properly in the warmer weather. It was a great suggestion, because she was right- his finger swelled a bit and they were able to resize the ring for him free of charge based on the metal we purchased. They were so sweet- they even gave us a cake topper as a wedding gift! We will absolutely go back to Fords for any future gifts or...

Very overrated Jewelry store.

Walked in and the women who work there were talking among themselves and I went largely ignored. Even though the store was mostly empty, no one seemed to care a potential customer came in. After I politely waited to see if there was a point that I could interject to see a few watches, they stopped chit chatting and acted as if I was bothering them. I looked at several nice watches, and NONE were placed on display mats. Instead they were placed directly on the glass cases. I was wearing a nice watch when I walked in and wasn't offered anything to put my watch on or anything. In case it matters, they were not cheap citizen/timex watches, these were relatively high value watches. No jewelry salesperson should put their items directly on glass. This only shows that they either don't care, or are poorly trained. ¯(ツ)/¯

"Legendary Jewelers" Okay, sure.

Would...