Kennedy Fried Chicken Halal — Restaurant in Woodbridge Township

Let me start off saying that I love their chicken. We ordered it for my mother's memorial service. So, when it came time for my son's Eagle Scout ceremony their chicken was a must. I live in PA and my sister in the Woodbridge area. She was going to pick it up and bring to PA. I ordered weeks in advance. Called 5 days before the May 12th pick up date to confirm time. My sister arrives at 10:30 and no chicken. My sister calls me frantic. Then a lady at Kennedy Fried Chicken called me to tell me someone misplace my order. That they would put the chicken in now and it would take 45 minutes. My son's ceremony was at 1:00 with almost a 2 hour drive. When she called back to let me know the chicken was ready. They were not sympathetic to my situation and did not offer to give a discount or anything for this inconvenience. They took off the taxes for the chicken. A whole $6. I am so upset with this place and will not be using them in the future. It's a shame because their food is good and the prices are awesome, but they are lacking in customer satisfaction. I had 70 people that day and it was almost ruined because of this situation. I hope this does not happen to anyone else...

So I get the chicken and rice gyro platter from this place pretty frequently either from Uber Eats or DoorDash, and they seem to get my order correct about 50% of the time. I just wish they read the notes and customizations listed and follow those correctly 100% of the time. The food is good, and is definitely something that hits the spot as long as they follow what I’ve written. However, I don’t know who owns the place or if there’s really any consistency in the folks making the food, thus causing several issues where the order notes have been forgotten or not even taken into account. There’s a lot to potential for this spot to be at the top but the lack of consistency and following direction is a major drawback for this dedicated customer and many others...

Update 8/2021: This place has yet to meet up to expectations and can't even follow basic instructions... deliver wrong order most of the time, and rude customer service. Downgrading to 1 star... I wish they got their act together as the food is still somewhat decent. I don't know what happened over the past few months/years as the quality/consistency has decreased...

If I could give 0 stars I would. I just ordered food from there and the gyro meat was uncooked. I called back complaining about it and mentioned I can not drive back as I have 4 kids 4 and under and can’t leave them home alone. I asked if they can make me a new one and have driver deliever it or process a refund (they could take old one bavk) Sam was so rude and hung up on me sayifn he can’t help me unless I bring it back and I told him I can’t come until tomorrow and asked for his managers name which he got even more rude and said why do you need my managers or owners name when you have mine. Ii mentioned I will talk to them tomorrow and he said if you hs e issue come and talk to his boss (after he told me he was in a different country) and then I asked to speak to his boss on phone and he claimed his boss isn’t there (after he told me if I have issue come in person and speak to his boss). Will never order from there again and I will make sure all our family and friends don’t either. I will leave bad review on google, and the local Facebook...