Woodbridge Ford — Attraction in Woodbridge Township

After experiencing an issue with my Ford F-150 alternator, I contacted Bell Ford of Colonia NJ to have my truck, that was purchased from this location and was still under warranty, to schedule an appointment to have it looked at. They initially asked if I could bring the truck in on Friday January 10th, 2019. I advised them that it wasn't a good day for me, due to this issue being an alternator issue, I was concerned that the vehicle would lose power while driving, therefore I asked for an earlier date. They said I could drop the truck off on Tuesday January 8th, 2018. I dropped the truck off on Tuesday at 6:30am and dropped the keys in the drop box. They called me that Tuesday and stated that the new alternator would arrive on Wednesday and the vehicle would be completed that day. At 3:00pm on Wednesday, I had received no contact from the dealer, so I contacted them to verify is the work was completed. They stated that they delivery of the alternator was delayed, which delayed the repair of my vehicle. I had no issue with the delay, I do have an issue with the delay not being communicated to me. I should not have had to contact them to find out there was a delay. I proceeded to ask when will the work be completed, the lady advised that the repair would be completed at 1:30pm Thursday afternoon. At 2:30pm Thursday afternoon, after no communication from the dealer again, I had to contact them to verify the completion of the repair. The lady explained to me that the was a backup in the shop and the truck had not been repaired at that point. She advised that the truck would be repaired would be completed that evening. I explained to her that I would be home from work at that point. I then voice my dismay as the vehicle had been at they facility for 3 days to have a simple repair completed. I then spoke with another gentleman from the repair shop at 3:30pm Thursday evening and he advised that the repair was to be completed by 5:30pm and we came to an agreement that the truck would be detailed after the repair is completed to compensate for the delay in the repair and the failure to communicate. On Friday January 11th, 2019 I arrived to pick up my vehicle. Upon my arrival, I noticed that the truck had not been detailed as we had agreed upon. The lady I spoke to stated that the truck had been detailed and looks beautiful. I thought that asking to have the truck detailed to compensate for their inability to run a satisfactory business, wasn't asking for much. I wasn't displeased some much with the delay in the repair, it's more so that they told me that they were going to detail the truck, but didn't. Then lie to me and say that they did! That is was prompted me to compose this bad review. I understand that delays happen. Parts get delayed or things get backed up, I get it but, they need to learn how to communicate with customers and follow through with...

In May my wife and I purchased a used Toyota Highlander from Bell Ford. We initially had a very good experience buying the car. Staff was very friendly and helpful. We had issues getting car insurance due to my foreign driving license. Bell Ford contacted the car insurance they use for their vehicles, and within half an hour we had insurance.

However, within a week of purchasing the car, the check engine light went on. We still had to pick up our plates from Bell Ford, so we figured we would ask them to take a look at it.

A month went by. With our check engine light still on, and our temporary plates about to expire, we called up the dealership. We were told over the phone that the DMV was backed up due to the pandemic, but we were allowed to continue driving with our expired temporary plates. Also, they would not be doing anything about the check engine light. While they were legally not obligated to do so because the car was purchased “as is,” we had expected them to at least do something considering the light went on so soon after purchasing the vehicle from them.

At this point we brought the car to a local mechanic. He replaced the battery, which was “gone,” and the check engine light went off.

Then about a week later, it was pointed out to me by someone that the measure that temporary extended expired registrations ended in December. We were lucky that we barely drove the car that week because we would have gotten pulled over for our expired registration. Bell Ford misinformed us and could have gotten us in serious trouble. When we called up Bell Ford for an explanation, we were told that they had our plates and we could come to pick them up. Unable to drive our car at this point due to the expired registration, we were forced to rent a car for me to go to an appointment upstate the next day, and then pick up the plates.

The next day I brought our car to a local tire shop to get some air. I was told that the two front tires were “very bad,” and in need of immediate replacement.

At this point, the check engine light also went back on. Apparently, the switching of the batteries caused the light to temporary go off. This time we brought the car into a Toyota dealer. We were told that the two knock sensors, the wiring harness, and the charcoal vapor canister have to be replaced.

These are not issues that started the week we purchased the vehicle. Bell Ford should have known about these issues. The main reason my wife and I went to a car dealership as opposed to a private seller was to prevent issues like this. With full time mechanics on staff, we had expected them to inspect a car prior to sale, regardless of whether it involves a new or used car, from their own make or another. They sold us a car with a bad battery, worn down tires, faulty knock sensors, damaged wiring harness, and a leaking...

DO NOT GO HERE!! I would give them a ZERO start review if I could! I was giving this place a chance even though I saw bad reviews and let’s just say that was my biggest mistake. I don’t know who manages this place but they obviously don’t care about who they hire at all and they definitely don’t care about customer satisfaction. I brought in my car that had it’s ABS light on and traction light on and I let them diagnose my car. The explanation of what they found wrong with my car was extremely complicated so far as to even confuse my MECHANIC grandfather who accompanied me. My grandfather told me not to give them an opportunity because it sounded sketchy but I didn’t wanna believe him since I had assumed a big company wouldn’t be sketchy. I only understood that I needed a speed sensor replaced and two shocks replaced as well. They quoted me about 1,600 total plus the initial scan price which was 200. They didn’t have the parts at the time so I took my car and called back about 4 days later to check if they were in. They told me the parts were ready and I told them I would have to come in a couple days later due to timing conflicts with my job. I came in at 9 a.m. to drop it off and didn’t hear anything at all until I called back around 4:30 p.m. They told me it would only take about 4-5 hours so I was getting concerned but when I called back they claimed to have tried contacting me to tell me they didn’t have any parts. FYI I had no missed calls or voicemails from them. The guy on the phone quotes me for about 600 dollars less than it was initially quoted and told me he would have to “reorder” the parts. I was very upset at this point and I decided to run a scanner on my car as soon as I got my hands on one just to find out they deleted the code. Now I have to find another mechanic to help with this issue WITHOUT any code. This is INCREDIBLY sneaky since they fixed absolutely NOTHING. I will be taking my money elsewhere and I recommend anyone thinking of coming here to do the same. This place should actually be closed down...