Elhouri Mobile Cell phone & Computer Repair Shop — Attraction in Worcester

First off, I will say the gentleman was very friendly and efficient. My problem, was with the repair itself. I brought an iPhone in to have the screen replaced after closing my car door on the bottom part of the screen. The first screen he put on had a shadow in the corner. No problem, he used another screen which seemed to be ok. As I was walking back to my car, the display froze and became unresponsive. I walked back in and he hard reset the phone at which point it seemed to be fine. The next day the phone froze a few times and needed to be hard reset again. I brought it back and explained the situation. He opened up the phone and explained to me it was an issue with the flex cable from being dropped and he would remove a small retaining clip which should improve the issue (although the phone rattles now when you shake it). Now it's worth mentioning that the part he blamed the issue on is located on the top right corner of the phone. I cracked it on the bottom left. I also had been using the phone with a cracked screen for several days prior to the repair without ever having any freezing issues. I brought the phone back a third time. This time I showed him a statement Apple had issued regarding known freezing issues in iPhones that had been repaired with aftermarket screens. I showed him this, to which he claimed was describing a different problem. I asked if he could put the retaining clip back in at least. He said that he would be happy to but assured me the freezes would become more frequent if he did, so I declined. Over time the freezing had gotten worse. Eventually I ran into someone from a different repair shop who was familiar with the issue and offered to take car of it at cost. I'm not trying to slander anyone or discourage anyone from giving this place a try. I don't usually bother writing reviews, but I just wanted to explain my situation so others could make an informed decision. I was trying to save myself the hassle of having to drive 30 min to the Apple store, but it ended up being much more of a headache than...

This was unfortunately a devastating and terrible experience. I brought my cell phone in with a shattered screen to have the glass replaced. The phone had not been turned on in 9 months, so it took a while to turn on. I left the store thinking that it would take some time and I would return later in the day when the phone had turned on for Abdul to fix it.

Long story short, Abdul said that there was something else wrong with the phone that would keep it from turning on (while I was not in the shop). The phone had never had issues in the past, it just had a cracked screen and I was due for an upgrade, so I had never fixed the screen because it was still working fine and I had a new phone on the way. I was hoping to fix the screen and give the phone to my mother to use, since it had been in perfect condition. Regardless, I decided to trust him thinking there must be something wrong, and I wanted him to fix the screen, so I paid for him to fix something else related to the charging of the phone.

Then Abdul calls me and asks me for a 6 digit passcode. The 6 digit password feature was introduced by Apple with their software update in September 2015. I had already switched to my new phone at that point (in August) which was the first time I ever had to set up a 6 digit password. My previous phone's password was only 4 digits. He was incredibly impatient, rude, and unhelpful with this issue. I repeatedly told him that I had never set up a 6 digit password on that phone. I gave him every possible password combination that I would make because he kept yelling at me to give him the password, when I knew it didn't exist. THIS MEANS that he had reset or updated my phone without my consent. Now Apple says that the only way for me to get into my own phone is to reset it, which would wipe off all the old content I had on that phone. I am very sad that I made this huge mistake by going to Elhouri Mobile Cell Phone & Computer Repair Shop and spending so much money on a phone that I now can't...

PLEASE DO NOT GO HERE. My phone was cracked and it was not turning on after it fell so I went here because it was cheap. He said he'd get back to me later that day or the next with what was going on, but 4 days passed and no call so I called him and he said he would look at it. After a couple hours he called me back and said he cant fix it because of a lose compartment. I go to another place that is licensed and professional. They tell me that none of the compartments were loose and there was actually some weird substance on my motherboard underneath a metal sheet that keeps it safe. There is no telling whether that substance broke my phone or if the fall did, but the man said that he had no business fixing that area of the phone anyway. PLEASE GO SOMEWHERE ELSE. Learn from my mistake. It may be more expensive to go to a professional, but it's worth it if it means not having to get a whole new phone

Edit: you can see the anger from this “grown” adult is showing. Super shady...