Marks Photo and Video — Attraction in Wyoming

I called Mark's Photoshop and talked to Bryan. I asked if they would be interested in vintage cameras. I told Brian I had two boxes full of cameras along with one box of cases. Bryan was excited and said yes to bring them in. I told him I wouldn't be able to make it there until 5:30 p.m. They close at 6:00 p.m. When I got there that's when he told me, he needs them for at least two weeks. I told him I didn't even take account of any of them and that he should have told me that on the phone before I drove all the way down there. I said at least it would have given me time to think about if I wanted to let him have them for that long. I said I needed time to think about it. Bryan told me he would make it easy on me and just pass on the cameras. I thought it was very rude and unprofessional the way he handled the entire situation. I ended up going to Norman's Cameras on 28th Street and he was able to look at them right away and make a deal with me. I recommend going to Norman's Cameras instead of dealing with Mark's...

I called today inquiring about converting a tape from a long-ago visit to family in Sweden.

The first thing said was, "Let me cut you off at the pass," then, "We don't offer that service," and finally, "I wish you luck!"

Respectfully pressing for more information - if a referral could be made to another business in the area that could do the conversion, if PAL players are available from which the tape could be watched - an explanation about voltage issues was given.

The second star is for that explanation, the first is for the curt and dismissive way in which the call was initially handled.

Responses to other recent negative reviews have included reasons of being short-staffed and over-worked. That would describe the jobs of many people at the moment. In those things, and in your own words, "I...

Poor customer service. We brought our video camera in for service and the agent said they don't repair video cameras like that. He had not even taken the camera out of the bag to look at it. When we told him we were trying to view the videos to copy them, he said he had no idea about that although they could transfer the tapes starting at $9.99 per tape. They were no help at all. I understand why on-line services are getting so much of the new business! Following is a line taken from their web page

"If your camera has a problem we can help. We repair all digital, digital slr, film and video cameras as well as Kodak slide projectors."

Guess they say one thing yet...