Cassa Lepage Art Hotel Buenos Aires - Pasaje Belgrano — Hotel in Autonomous City of Buenos Aires

What a gorgeous hotel. I absolutely loved the space, beautifully designed, comfortable, and inviting. Breakfast was charming, with fresh juice and made-to-order eggs.

However, the service was incredibly disappointing and made me feel unwelcome.

When I first arrived, I asked about getting a SIM card. Ana, the woman at the front desk, recommended I buy a Claro SIM. Since I’d never been to Argentina before, I followed her advice, assuming she was giving me complete instructions. Unfortunately, she left out key details. It wasn’t as simple as going to one place—I had to visit three: first, a corner store to buy the SIM, then another location to activate it (which she didn’t mention), and finally a bank to withdraw cash because I couldn’t add credit with a card. When I returned to the hotel, Ana put the SIM in my phone but provided no further assistance. I had no service, no Google Maps, no way to call an Uber.

Later, another front desk employee offered “help” by suggesting I go ask someone at a kiosk down the street. No. I’m not wandering the streets to solve a problem that the hotel staff created. I paid a premium to stay here, and the employees recommended this SIM. The least they could do was help me troubleshoot. He refused to call the company for me until I insisted. When he finally did, we learned the SIM wouldn’t work in my phone because it wasn’t Argentinian. This was something that could have been clarified from the beginning, saving me time and frustration.

As a result, I’ve spent my entire stay without phone service, and the staff showed little interest in actually assisting me.

Beyond that, no one at the hotel provided recommendations, maps, or even basic orientation about the neighborhood. I found out on my own, on my last day about an amazing market nearby. Had the staff been more engaged, I might have enjoyed my time here even more.

The hotel itself is stunning, but the service is indifferent at best. If you’re looking for warm, helpful hospitality, this is not the place.

UPDATE

Hello Ezequiel,

I appreciate that one of your front desk staff was finally willing and able to assist me on my last day. I only wish I had encountered him earlier, as no one else seemed particularly concerned.

Regarding my private medical matters, I find it inappropriate that you chose to mention them. To clarify, when I initially asked for assistance, no one was able to help, so I spent the day figuring it out on my own. Fortunately, I speak some Spanish, which allowed me to navigate the situation. Since I unexpectedly extended my stay and did not bring enough medication, I needed to see a doctor. I resorted to cold-calling hospitals and private clinics and even asked a police officer for help and advice.

I understand that assisting with medical needs may not be the responsibility of hotel staff, but as a guest, I would have appreciated a little more effort in helping me find resources or pointing me in the right direction. A small gesture of support can go a long way in making a guest...

Cassa Lepage||What a gorgeous hotel. I absolutely loved the space, beautifully designed, comfortable, and inviting. Breakfast was charming, with fresh juice and made-to-order eggs.||However, the service was incredibly disappointing and made me feel unwelcome.||When I first arrived, I asked about getting a SIM card. Ana, the woman at the front desk, recommended I buy a Claro SIM. Since I’d never been to Argentina before, I followed her advice, assuming she was giving me complete instructions. Unfortunately, she left out key details. It wasn’t as simple as going to one place—I had to visit three: first, a corner store to buy the SIM, then another location to activate it (which she didn’t mention), and finally a bank to withdraw cash because I couldn’t add credit with a card. When I returned to the hotel, Ana put the SIM in my phone but provided no further assistance. I had no service, no Google Maps, no way to call an Uber.||Later, another front desk employee offered “help” by suggesting I go ask someone at a kiosk down the street. No. I’m not wandering the streets to solve a problem that the hotel staff created. I paid a premium to stay here, and the employees recommended this SIM. The least they could do was help me troubleshoot. He refused to call the company for me until I insisted. When he finally did, we learned the SIM wouldn’t work in my phone because it wasn’t Argentinian. This was something that could have been clarified from the beginning, saving me time and frustration.||As a result, I’ve spent my entire stay without phone service, and the staff showed little interest in actually assisting me.||Beyond that, no one at the hotel provided recommendations, maps, or even basic orientation about the neighborhood. I found out on my own, on my last day about an amazing market nearby. Had the staff been more engaged, I might have enjoyed my time here even more.||The hotel itself is stunning, but the service is indifferent at best. If you’re looking for warm, helpful hospitality, this is...

This is not a place you want to stay at. I was assaulted at the entrance to this hotel while reviewing the menu for the restaurant. The assailant attacked me from behind shortly after I started reading this menu and after a brief, but very aggressive struggle, trying to remove my watch (nothing fancy or extraordinary), he finally left. Although this attempted robbery was not successful, I was left on the steps of the entrance to the hotel with a broken ankle. This attack toke place during a Sunday afternoon in plain view of the entrance employee of the hotel, who was not more than three yards away, but he did nothing to prevent this or otherwise intervene; some kind tourists and a wonderful local lady were much more helpful and concerned. The ambulance and police did not arrive until more than fifty minutes had passed, and then another twenty minutes to be transported to a nearby hospital. After this, I spent another five and half hour at the public hospital. The broken ankle is going to require extensive surgery. There are other places to stay at, that I am sure have more helpful staff....