BIG4 River Myall Holiday Resort — Hotel in Bulahdelah

This pains me to write this review as our first two stays on site were amazing (3 and 6 weeks prior). The management team are completely rude and overbearing and need to look at careers away from customer service. We suggest the owners of the park look at retraining them both. This all started when I called two weeks prior to simply confirm if I could have family visitors on site at our cabin for dinner and a following days breakfast prior to my booking of the six birth cabin. The women on the phone was nice and she said that was completely fine so we booked the cabin. We wanted to clarify this as their was only one cabin remaining so we would book it and our in-laws would book rooms at another nearby hotel. If we could not all eat at the same venue we would have booked elsewhere or made other arrangements. On arrival i confirmed again with the front counter staff and they were nice and obliging, stating our in-laws just needed to sign in. Awesome. No arguments or issues with that requirement. Long story short we were immediately berated by the male manager who arrived at our cabin and carried on like a pork chop regarding covid regulations and the requirements that we must meet regarding only six being in the cabin. It was only a short period we had more than six in the cabin which happened to be the young kids running in and out. We had just completed shopping and just arrived back on site so the in-laws were just about to sign in. The male manager then insinuated we had more people hiding within the cabin. He then asked us to leave the property. This was infuriating and embarrassing. Ironically he was speaking to a couple who helped write the current covid regulations for government. We didn't argue and as the kids were upset we decided to move our family dinner to the local pub and spend our money there. Our food we pre purchased had to be moved and refrigerated for future use and it became a massive nightmare. From this point on we were treated like criminals and second class citizens. It was evident we were heavily watched by the park management team. What was ironic was the fact the cabin next door had 8 people and two cars within it and each caravn opposite our cabin housed 6 or more people within them which goes against the government's 4 square metre per person mandate. Again, we didn't argue we just left and spent our entire day within the local area instead of at the park or within town. On our return we thought we would try again to commit to our family dinner on site and when our in-laws attended the front office to sign in they were greeted by a much nicer lady who asked them to simply sign In using the QR code system. It was fast and easy and she was nice to speak to. After leaving our in-laws were grilled by the female manager who asked if they had signed in and why they didn't sign in on the paper register. When told they just followed the request of the staff member to sign in using the QR code the manager rolled her eyes and was rude. The male manager then proceeded to lecture our in-laws regarding their supposed entry speed into the park as it was supposedly to fast. Another ironic note was the fact the in-law (family member) driving is a current serving nsw highway police officer. The male manager berated them and informed our family members including the highway police officer that they were subject to speeding fines. Speeding fines on private property. Again we/they didn't argue we just left. This all from an untrained person with no formal training with regards to estimating speed. Anyway. It was a completely ruined weekend away and for the first time ever we were treated completely poorly by the management staff. They were obviously upset the staff told us we could have visitors and they made it clear they did not want anyone on site. We will never visit this caravan park again. The amenities and facilities are by far some of the best in the area. It is a shame it was ruined by two bad cop managers that need to obviously move away from customer service roles and...

Extremely disappointed. All cabins and several tents were booked in July 2021 for a wedding in April 2022. When making the booking "in person" a deposit was offered but declined "as the management was not accepting deposits as they were over completing refunds due to the on going problems with lock downs and restrictions". The person making the booking was assured all was OK, gave her name and phone number and instructed to comeback early in the new year to complete the details. Following the the procedure given above, the Park was contacted by phone on 12/1/2022 to allocate the names on each of the booked cabins and tents. To our surprise our booking no longer existed. The person who originally attended to make the booking returned to try and work out what went wrong and was told a mistake had been made in the booking system by the park and the booking did not exist.

I phoned the park that afternoon to try and determine what went wrong and how they were going to fix it. The person I spoke to was the actual person who made the original booking. She was very apologetic and freely admitted her mistake with the booking " It is my first mistake since taking over" , " I have been apologising all day what more do you want me to do" " are you perfect, don't you make mistakes" and also admitted that she had entered the contact phone number incorrectly, " I left 1 digit out" The conservation then took a complete about face where she claimed no booking had been made, when it was pointed out that she was contradicting herself, as she had apologised several times for making the double booking, the most unprofessional reaction was done , Hang up. A subsequent return call from her husband tried to apportion blame to everyone except themselves, when asked why his wife had made a complete apology "for her mistake in double booking" he was not able to explain why. He stooped as low as to question the honesty and integrity of the person making the booking " Well that is her side of the story". Considering his wife had admitted her mistake this is very poor form The end result is our family tradition of gathering in a central place prior to our family weddings a will no longer happen. We have had to complete many calls and call on many favours to accommodate the wedding party, family and guests. Consequently spread all over...

’d like to share our extremely disappointing experience at this caravan park, in the hope that it may lead to improvements for future guests — although, based on our stay, I’d strongly encourage families to consider alternative options.||||Right from the moment we arrived, the tone was set — being interrogated about how many people were staying (as per our booking, mind you) gave us the immediate sense that the “fun police” were on patrol and ready to squash any excitement we had for the days ahead.||||First and foremost, the cost is outrageously high for what’s on offer. The so-called 'riverfront' sites aren’t even slab sites. And frankly, just across the river — no more than 200 metres away — there’s a free camp zone with the same facilities, without the hefty price tag or the unwelcoming attitude. If you're a family looking for value, freedom, and a genuinely relaxed experience, that’s hands-down the better choice.||||Despite it being well before the park’s advertised quiet time, our children were repeatedly reprimanded for playing a harmless game of spotlight at around 8:00 PM. The tone and frequency of the staff’s interventions made it clear that kids playing outdoors was viewed as a nuisance, not a normal part of a holiday atmosphere.||||I completely understand the need for respect among guests, but many of our neighbours had happily engaged with us — chatting with the kids, sharing birthday cake, and creating the kind of friendly camping environment we’d hoped for. Our kids were all in bed by 10 PM, as we were there for sporting commitments the next day. The idea that the fun needed to be shut down so early — during school holidays, no less — is honestly absurd. It should be expected that children will be out enjoying themselves at this time.||||In short, we found this park to be overpriced, uninviting, and not at all family friendly. We won’t be back — and I would strongly recommend that families, especially those with kids, look at the free camp zone nearby or any of the many other more welcoming...