Byron Beachside @ Butter Factory Byron — Hotel in Byron Bay

QUITE SIMPLY AVOID & DONT TAKE THE RISK AND BOOK ELSEWHERE.

Honestly such a disappointing nightmare that is still ongoing !

Booked a 3 bedroom apartment the stay was fine, a little bit rundown and not as amazing as the pics ! But honestly fine and the accommodation isn’t the issue.

Myself and a few friends stayed for 3 nights and were using the place pretty much to just sleep and get ready. We only had dinner there 1 night.

As we were checking out the cleaner arrived, he was a nice enough guy although appeared to be under the influence of a few things. Just as we were leaving he asked if all the beds were slept in or just laid on. Which is pretty disgusting to think that they aren’t washing all the sheets after every stay. But that’s wasn’t the worst of it.

The real nightmare begins after we vacate. We were sent a photo of a table in the bedroom with a red stain and a photo of an empty bottle of sugar free creaming soda. We were all genuinely flawed as apparently the bottle was in the room that only one person slept in for one night.. Additionally I personally remember checking before we left and can swear I never saw that stain. What’s even more strange is the occupant of this room notoriously hates carbonated drinks. (I’m aware of how stupid this all sounds). We also all would never just knock a drink over and leave it, we aren’t derelict.

We then get a message saying this tiny wooden table was 2k and they were requesting that we pay it (side note the table was so ugly and giving very much council pick up). Obviously we then tell them again that we don’t do it and believe the cleaner had, and even if it was 2k seems ridiculous.

They then respond saying my friend left her brand new very expensive glasses with prescription lenses, AirPods and a few iteams of clothing and they wouldn’t return it unless we paid. We all also have travel plans coming up and didn’t want to effect our Airbnb rating and ended up paying $704 between us all. We checked out on the 27th of feb, payed them for damage we didn’t do (and I understand it’s our word against there’s) and are still trying to get our belongings back, it’s now basically June.

Additionally, they left a review on us saying we didn’t unpack the dishwasher, take the rubbish out (there wouldn’t barely of been any) or clean out the fridge ? 😂🥲 genuinely flawed at why I’d pay a cleaning fee but also clean up. Even though we packed dishwasher put it on and did a general tidy

Really disappointing and clearly they have taken advantages of other people. Not a nice feeling ripping of hardworking people on a little getaway and keeping their...

I contacted the place to enquire for a weekly arrangement during lockdown. By the time they got back to me I had already found a place for a good price, and I told them this. They offered to match price and I replied in that case I could come for an inspection the next day. Up to this point all of the communication was by email and text.

I suddenly received a call from Jacob. He asked me if I was coming from the Sydney Shire (in my email I mentioned "I haven't left the Shire since well before lockdown") and I explained to him I was referring to the Byron Shire. He then asked what was the apartment that I found for the mentioned price, and I said I preferred not to say because I got a special price and I didn't think they would've liked me to tell other people. After this he got aggressive on the phone saying "we all know what's happening here" "you said you were from the Sydney Shire and then you are saying you are in Byron" "you shouldn't play people like this" and then I just hang on him because I wasn't up for his delusional speech. He rang me another 2 times and I had to block his number.

UPDATE: Regarding the response to my review, I wasn't unresponsive regarding my origin of travel. I said I had been living in Byron for over 2 years and that I hadn't left the Byron Shire since well before lockdown (so I wasn't even...

DO NOT BOOK HERE. I do not recommend this place. My friend had booked a three night stay which unfortunately coincided with the floods in early March. Sincere sympathies for everyone who was affected in the floods but my friend's dealings with this property were extremely stressful and disappointing. The roads were cut and therefore unable to travel to Byron from Queensland. They would not accept a cancellation, despite the fact NO ONE could travel there. Then three days later (when my friend would have been checking out had she been able to travel there), the Butter Factory deducted a large amount from her credit card. My friend has since been trying to rebook to use the credit which they deducted and they are not replying to any contact. They were very quick to take money for services unable to deliver and now have gone...