Quest Robina — Hotel in Gold Coast City

Quest is the best!

I travel a bit for work and can honestly say I try to stay here whenever I come to the Gold Coast. There have been a few times when I couldn’t get in as there were no vacancies and have had to stay elsewhere. To be honest I am always a little disappointed when I compare them to the Quest experience.

I have stayed numerous times and have stayed in a variety of rooms. All of the rooms are a good size, modern and well appointed. They haven’t skimped on good quality appliances either (which I have found to be the case in some other supposedly “posh” accomodations).

The rooms are always clean from top to bottom. I find other places I have stayed at no longer offer daily cleans. Quest does. I am staying at Quest at the moment and put out the do not disturb sign as the room was clean and I didn’t want to waste the cleaner’s time. When I came back to my room tonight there was a card which had been slipped under the door saying they noticed the sign but should I want any extra towels and such just to the reception know and they could bring them up to me. It’s this type of thing which shows me Quest really does care about their guests.

Every time I come here there is a lovely personalised and handwritten welcome card. It is these special touches which just adds to the experience and makes my stay so lovely.

The staff are also welcoming, super friendly and helpful.

The rooms are also extremely quiet. The building is right next to Robina Train station and I am yet to hear a train. There was also a party going on the other night. When I went out in the balcony the music was obnoxiously loud, however as soon as I went back inside and shut the sliding door I could not hear a thing.

I note Quest is also pet friendly and have seen quite a few happy puppies and their owners.

On one occasion I was put in one of their 2 room apartments. The balcony was HUGE and there was a large area with Astro turf, presumably for the four legged friends. The apartment was massive with two good sized rooms, 2 bathrooms, a fully decked out kitchen and a goodly sized living room area. I was very impressed. It would be great for a family and their puppy.

I usually say if the bed is comfy and the shower is good I’m happy- I haven’t had a bed or a shower disappoint yet at Quest.

As you can tell, I can’t speak highly enough of Quest. If you’re coming to the Goldie it is well worth...

The most stressful and worst experience for my family and pets. Travelled with family of 7 including 2 couples, 2 pets. Booked hotel 4mths in advance through agoda. 2hrs before check in received a voice msg that 2 of the 1 bedroom apartments that were already booked and paid for were unavailable due to recent rain and flooding in the area. As we were in transit didn't get to this msg and had to find out on arrival at hotel. Family and pets were tired and exhausted from travelling and it took 1hr to get rooms sorted. When we finally got up to rooms realised 2 of the rooms were not 1 bedroom apartments but studio rooms(less than what we paid for). On questioning this our options were to take the lesser rooms and try and get refund through agoda in the 4 days we were staying, or 1 of the couples would have to forgo their privacy and share in a 2 bedroom apartment. To save going through even more stress we opted for the 2 bedroom. Almost 3hrs to get settled in our rooms, by this time our furbabies were stressed and frightened and we missed our first booked event that evening. Missed out out on a few other activities as had to shuffle our event schedule around.

Pet room - had a horrible damp stench more prominent at night for some reason. Had to keep sliding door open for fresh air. Doors are so heavy could hear doors closing from other rooms while in bed. 2bdrm apartment - nice, clean and very spacious.

Checkout, ended up leaving in tears due to pet charge not being taken correctly at check-in when I was advised of the charge by the one of the trainee receptionists. Didn't get her name as she only had trainee on her badge. Was also told 4mths ago when I got a phone call confirming booking that the pet fee was $35 or $39 per night but on checkout it increased to $49 per pet because of the short stay. So have an additional bill to pay.

1 of receptionists Hannah was so lovely and apologetic. Also the cleaners were lovely and polite. However, after this horrible and stressful experience will not return to...

Honest Review of Our Stay. Great Stay With a Few Details to Note

This property is overall great but there are a few areas that stop it from being top notch.

Reception was lovely, bright and clean. Check-in took a little time as there was an issue with our online booking. We had selected a pet-friendly room online, but this did not translate through correctly upon arrival. This was resolved by paying a small upgrade fee plus an additional $12 for parking. It would have been helpful if the parking fees were made clearer in the online description to avoid this confusion.

The room itself was spotless with the exception of some light urine staining around the base of the toilet bowl that could have been addressed. Outside, the private courtyard space was excellent and provided a secure area for the dogs to relax, have dinner and wander safely.

The air conditioning worked perfectly and kept the room comfortable. The bed was incredibly comfortable, and both the kitchenette and bathroom were well-equipped and modern. Everything inside the room was fresh, clean and very enjoyable.

We contacted reception around 10.30pm to order a bottle of wine but were told the service was closed. The signage and in-room information state that this service is available until 11pm. Being hotel-provided stock, not a third-party delivery, it was disappointing that this service was not honoured within the listed hours.

We stay at Quest properties regularly and the standard is always very good. This stay was no exception in terms of cleanliness and room quality.

Highly recommend booking here as the rooms are fresh, modern and clean. However, plan ahead and organise food and drinks before arrival. We had expected, especially being in a city location, that there would be minibar options or late-night room service available as advertised but this was...