Studio23 Hotel — Hotel in Dhaka Metropolitan

As you walk down the street to Hotel studio23 in 23/3/2 west Tejturi bazaar, Karwaan Bazaar, almost opposite to the WASA building, you will find a large gate. You might wonder, but this gate remains closed at night providing security. As you proceed, you might wonder about the location until you reach the destination and there it is!

A wonderful establishment, the reception desk and the entry will be the first pleasing thing to your eyes. A rich sense of good taste stands out in the decor of the foyer. The staff in the reception desk are the first people you’d meet, and they are the most cordial and cooperative people. You’ll certainly meet more staff during your stay in the hotel who are equally cooperative and amiable. On your way to the room, you will find the hotel exquisitely clean. Not a single mosquito or fly exists around you. The elevators are clean and beautiful. In addition, the reception desk and personnel can provide you with services such as printing documents and arranging for an Uber taxi to take to you your desired destination.

As you enter your suite, you’ll find it amazing. Inside the washroom, their attention to cleanliness and hygiene is very evident. There is a glass cubicle for shower, the fittings are spotless with ample supply of crisp and fresh towels, soaps, body washes and perhaps everything that you might need. Since we had to stay for some time, we chose a double suite with a connecting door. The bed was beautifully made with fresh linen. There is a luggage rack where you can keep your baggage, a work table, a small fridge, an electric kettle, a wardrobe with a locker inside, and ample tableware for tea and coffee. Also available are a fully functioning split AC and a TV with a variety of channels. There a daily room service to clean the room, change the linens, provide the necessities and to check for maintenance of the home appliances.

The real comfort lies in the fact that in spite of being situated in the heart of the city, there is absolutely no sound pollution. A beautiful silence. You might even wake up in the morning to the beautiful chirping of the birds. There is complimentary breakfast buffet in the morning with a variety of dishes, the menu changing each day. The staff are always ready at your service. There is also a restaurant service where you can order food to your room. There is also a big hallroom with a buffet section where you can host a party or an event if you want. There is also a good internet service included with the suite.

Last but not least, I would like to express my heartfelt gratitude to the owners of the hotel (Epic Properties Ltd.) for their tireless and thoughtful efforts to make this hotel a success. The most important thing that matters to all people who wish to visit Dhaka for any purpose is safely, security and a wonderful experience to compliment their visit. The management has left no stones unturned in this respect. To Mr. Abu Sufiyan for bringing in exclusive ideas from the many places he has visited around the world, the best of ideas in my perspective. To Mr. Selim Alamgir, I am grateful for his earnest effort to run the whole affair to the best of his capabilities. To Mr. Nikhilesh for his unwavering efforts and others for being an integral part of it. The management committee and the staff have truly made my experience a wonderful one.

Thank you for the wonderful experience. I wish you...

Very Bad Experience

I checked into your hotel on 8th May 2025. At the time of check-in, no one inquired about the duration of my stay. I was charged only for one night, and assuming it to be standard procedure—as is common in many hotels—I expected to settle the full bill at the time of check-out. Out of my own sense of responsibility, I proactively informed the front desk on 9th May that I would be extending my stay and not checking out that day. I repeated this courtesy on 10th May, stating clearly that I would be checking out on 11th May.

At that point, one of the female receptionists mentioned I had an outstanding balance. I expressed my intent to settle the entire bill at check-out and explained that I was in a rush to attend a critical business meeting. That should have sufficed as a reasonable explanation and could have been the end of the matter.

However, what followed was entirely unacceptable and unprofessional.

On the night of 10th May, I returned to the hotel around 11:45 PM after a long and exhausting official event. At the entrance, I was abruptly stopped by two male reception staff who demanded to know my room number and insisted that I immediately clear my dues. I was shocked, not only by the timing of this demand but also by the manner in which it was made. I calmly explained that I had already informed the staff earlier that I would check out on 11th May and would pay all dues then.

The two gentlemen claimed there was a hotel policy requiring immediate payment upon extension of stay. When I asked to be shown this policy, they told me it was in the room directory. I later checked the directory in my room, and no such policy was mentioned. Moreover, I questioned why no one had informed me of this requirement at the time of check-in, especially when I was not asked about my length of stay. They had no answer.

What was even more distressing was one of the staff members asking, “What if you didn’t return tonight?” This was not only absurd but deeply insulting. I had, in fact, returned—and such speculative and accusatory questioning is unacceptable toward any guest. I reminded them that I am present and willing to pay at check-out, and their approach was entirely inappropriate.

Their tone was loud, disrespectful, and completely lacking in basic hospitality etiquette. No guest should be subjected to this kind of treatment, especially not late at night after returning from a full day of work.

I now request a formal response on the following:

Is it your hotel’s official policy to demand payment from guests at 11:45 PM in such an aggressive manner?

Can you provide documented proof of the policy requiring advance payment upon extension of stay, which was not mentioned in the room directory or communicated during check-in?

What actions will be taken against the two male staff members for their inappropriate conduct and unacceptable behavior?

This experience has left a very negative impression and has seriously impacted my perception of your establishment. I expect a prompt and professional response to...

recently I tried to visit the place. but the fact is after taking my payment all in a sudden they are receptionist told me that my partner face is not matching with her NID. so soon after that I told them let me let me give you my birth certificate or parents NID attached. but they were not convinced. I am not posting about their security procedure I respect there policy. but before taking the money they should must confirm me that this is the is the issue. this kind of policy is equal for everyone and I understand that I know about this things. but the factors before taking any payment they must confirm about the documentation. this is unethical thing after taking payment they are considering not eligible to stay over here because you are document is not perfect I like in our eyes your document is Miss matching. if you are asking people to be ethical or loyal you will have to be ethical and loyal too. if you have any problem with the documents please first check all the documents then take payment document is not according to your need then you can easily tell the person that you are not eligible to stay over here because you are document is not perfect for us. but after taking payment giving the key if you mention that this is the problem. again I am mentioning you that I respect you and your policy. Your ethics...