Hostal La Realeza — Hotel in Potosí

Owner was very rude. He made racist remarks. They wrote a 24-hour check-in service on their booking page. This means you can come and check in at night. I also stated in 3 separate messages that I will be arriving late. I sent these messages at an early hour. They asked me to pay an extra night for this. Their behavior was very ugly. They didn't even look at me when I asked something. They didn't answer. They just ran into Spanish with a stern tongue. Because I know little Spanish, I understood their racist statements. Since I didn't have a place to go at night, I had to accept it. In the morning, I woke up and said that I wanted to pay for 1 night and that I wanted to check out. I told them to cancel my reservation from the booking system. They spoke harshly to me in Spanish. I said that I did not understand, that I knew little Spanish. Then I repeated what I wanted and went to my room. The owner of the hostel came and fired me. They said things in Spanish behind my back. Do not stay here. These people are racist and rude. I will write this complaint all over the place. I have been traveling for 5 years. I have traveled to 20 countries. I have stayed in dozens of hotels and hostels. I have never met such rude people.||||||El dueño fue muy grosero. Hizo comentarios racistas. Escribieron un servicio de check-in de 24 horas en su página de reservas. Esto significa que puede venir y registrarse por la noche. También dije en 3 mensajes separados que llegaré tarde. Envié estos mensajes a una hora temprana. Me pidieron que pagara una noche extra por esto. Su comportamiento era muy feo. Ni siquiera me miraron cuando pregunté algo. Ellos no respondieron. Simplemente se toparon con el español con una lengua severa. Como sé poco español, entendí sus declaraciones racistas. Como no tenía adónde ir por la noche, tuve que aceptarlo. Por la mañana, me desperté y dije que quería pagar 1 noche y que quería hacer el check out. Les dije que cancelaran mi reserva desde el sistema de reservas. Me hablaron duramente en español. Dije que no entendía, que sabía poco español. Luego repetí lo que quería y me fui a mi habitación. Vino el dueño del hostal y me despidió. Decían cosas en español a mis espaldas. No te quedes aquí. Estas personas son racistas y groseras. Escribiré esta queja por todos lados. He estado viajando durante 5 años. He viajado a 20 países. Me he alojado en decenas de hoteles y hostales. Nunca he conocido gente...

The room was quite clean and spacious, the staff was very friendly and helpful. I arrived quite late at night and they were able to receive me, and also helped me book a mine tour for the next day with a fair price. The location was impeccable, literally right next to the main plaza, but that also means a little bit of noise if there’s any event. It was okay for me. The breakfast was quite good, enough options to choose from. One thing that could be improved is the bathroom condition, it looked quite old, the lock sometimes didn’t work very well, the toilet had no lid, the shower was either boiling hot...

Very rude unhelpful staff, except for the night receptionist, who was helpful and friendly. ||bathrooms are filthy with no soap and rarely have toilet paper, basins are leaking so there is also always water on the floor. ||Breakfast was terrible, stale bread with jam, and is only available between 7:30-8:30.||They also changed the price from booking.com, charging us more...