Ecologic Ville Resort — Hotel in Região Geográfica Imediata de Caldas Novas-Morrinhos

In Summary-||A five star hotel with nice rooms and very nice pools but the hotel has too many issues (no warm water, disappointing food, leaking shower, no wet sauna ...)||Would return if they fix the problems or reduce the price||||In Detail-||This hotel is apparently new (opened January 2012).||It appears that less than 30% of the rooms are built and therefore the hotel is operating in smaller scale.||||The hotel is located next to a small forest and is quite relaxing (especially since the hotel can only be 30% occupied).||The pools of the hotel are very nice and enjoyable.||If you are looking for a relaxing experience in Caldas Novas away from the crowed, than this could be what you are looking for.||However the hotel had many issues.||||The good:||* The room is very nice||* The pools and area is very nice and relaxing (better than most hotels).||* There is a tiny forest area you can walk around the hotel. ||* The hotel does not have a lot of people and the pool area is not busy.||||The bad:||* The service had some issues- I had to request 4 times shampoo before I received any (we only received bar soap on arrival, which is quite ridiculous for a five star hotel).||||* The shower was leaking badly from the floor above to our shower and the hotel did not care about this. The plumber that came to check this already knew about this issue.||Perhaps the issue was slightly resolved, but it was still not satisfying as half of the stay it was leaking.||||* The shower did not have hot water. only slightly warm water, which I don't even consider warm. This was really a big disappointment. As I am not a big fan of cold showers.||||* The food in dinner was not very good at the beginning, and only when more guests arrived at the hotel it started to improve.||||* The wet sauna was not working and the hotel did not seem to be bothered about this.||||In general I must say that it felt like the hotel was operating in a small scale and therefore the service was not good and the food and facilities were lacking.||Only once more people arrived it started to improve (the food got better, the sauna operated...).||||To conclude, I enjoyed the pool and had a good time.||But for a five star hotel they have way too many problems.||They should start to care more about their guests and check if they...

Stayed for 2 nights... two sleepless nights, since the AC system was broken in both rooms and woke us up in the middle of the night making a loud noise. And it was not just one room: we warned them after the first night and then switched to another room, only to experience the exact same thing. When we went to check out we let them know again about these issues, even showing them a recording of the noise, and the staff simply frowned and then let us know that they would charge us extra since they had miscalculated the total cost when we first got there. What kind of service is that? The pools were great but the place is overcrowded and they blast loud (and terrible) music all day long (so you can't really "chill", you just stay there a while and then go back to your room for silence). The wifi was terrible and did not work properly too. Even the first thing that happened when we got there was not positive: we showed them the reservation on our cellphones and they told us they were not valid as we needed to have them printed out. We have made reservations online for years now and this had NEVER happened - they always could find our reservations when we gave them our names and showed the reservations on our cellphones. Needless to say we are never going back to this place and although we had an enjoyable stay the staff certainly did not help with any of our issues. We recommend that they take better care of their clients, as we are not demanding customers but we simply NEEDED to let other people know after our terrible...

A estadia foi excelente! Adorei o quarto que disponibilizaram para mim, com uma vista ótima da piscina e excelente iluminação natural, além do café da manhã que era simplesmente ótimo. As piscinas também eram muito boas, em especial a fria que na verdade tinha uma água na temperatura ambiente e se tornava uma ótima opção para os momentos quentes do dia. O hotel fica localizado em uma região super agradável, longe da muvuca típica de Caldas, com área de preservação permanente nas proximidades que tornam a estadia ainda melhor. Só irei fazer algumas observações de pontos de melhoria: Nosso quarto não estava com cobertor disponível. Minha amiga sentiu frio ao deitar para dormir e eu liguei na recepção e pedi um cobertor para ela, disseram que levariam, mas acho que esqueceram e nessa noite ela passou frio. No dia seguinte passamos na recepção e solicitamos, e fomos atendidos. Mas não deixa de ser um certo transtorno. O hotel é muito bonito, mas está precisando passar por uma reforma em alguns pontos específicos. O andar do subsolo fica nítido o problema de mofo (que tem um cheiro mais forte ali na parte do hall do elevador), e quando se olha do lado de fora para os andares superiores, percebe-se muitos quartos sem ar-condicionado, provavelmente estão desativados (e são MUITOS mesmo), o que passa uma sensação estranha de abandono para quem observa (que fique claro, isso não impactou em nada pelo menos na nossa estadia). Equipe de limpeza deixou a desejar, pois ficamos 2 diárias e informamos na recepção que gostaríamos que limpassem o quarto, mas não fomos atendidos entre as diárias, como foram somente 2, no dia seguinte já fizemos o check-out O Wifi do hotel pode melhorar a potência, pois eu tive que usar o 4G do celular quase o tempo inteiro para conseguir usar a internet (isso pode impactar caso alguém precise trabalhar com o Wifi, então não conte muito com ele nesse momento). As piscinas funcionam até 22h/23h mais ou menos, se funcionassem um pouco mais, talvez fosse mais interessante para quem sai para comer fora e retorna ao hotel um pouco mais tarde, mas isso não é um ponto crucial pra mim. No mais, a equipe da recepção foi gentil e atenciosa. O saguão de entrada é lindo, um dos melhores nos hoteis que já vi em Caldas. Valeu a pena e espero retornar e ter uma experiência ainda melhor da...