Arena Leme — Hotel in Região Geográfica Imediata do Rio de Janeiro

Upon arrival, our room was not clean. The floor was so dirty that our feet were black. Sand was in-between the sheets. The upholstered chair was badly stained with food, blood and sticky stains. There was no bench at the end of the bed for our luggage, and we are still without. The shower has black mold on the interior base that still has not been addressed. The sink was clogged and the faucet with no pressure and my husband had to fix that trashy sink by himself by using tools in a store at Leme. The bidet sprayer has never worked. The television had only 10 channels, one in English, and out of 10 channels, only 03 actually worked or displayed a blue screen. The subtitle feature was broken, and maintenance called said nothing could be done until we addressed again, which caused your hotel to install a better TV who is mirroring other guest's passwords and codes and we spoke to other guesses so we came to the decision not to registered anything to watch Netflix or Amazon prime afraid that our credit card information could be misused or cloned.|| The front desk staff was kind and addressed some items quickly. However, were unable to address all and speak to the manager, who seemed to be on VACATION. We wrote an email to the website on our greeting letter. We received no response. || After five days in bed with an unexpected injury, I asked the front desk staff to please replace our television. This request was met, however we had to set up the television ourselves. The television signs are in and out for other guests’ access. || During our 22 days at Arena, we lost our privacy and deluxe view for two days as the windows were being cleaned. This included an early morning incident where I was hit in the face suddenly with a dropped rope as I stepped onto the balcony. We were also denied access to the rooftop area for one day for some unexpected maintenance task. There was an evening that we were without water to shower. BTW, the pool was dirty, slime, and not properly treated with pool chemicals (we work with professional pools)||3 days ago, our toilet ceased to work, and IT wasn’t CLOGGED AT ALL. We requested service multiple times while using a trash can to flush.||||Maintenance first said we should switch rooms cuz he couldn't shut the water off. The valves WERE OLD AND DAMAGED, but when we said we were without water for days last week, he replied, RAISING HIS VOICE, 'THAT'S NOT MY PROBLEM; I WASN'T HERE LAST WEEK, SO WAIT FOR THE HOUSEKEEPER.’ However, he returned to the bathroom after the bovine treatment given to us, the paying guests, and miraculously, the toilet started to flush like magic. Hotel Arena Leme, I’m glad we know some consulates and ambassadors in Rio, and we have already forwarded the letters, photos, and recorded conversations to them. BTW, requested laundry services that had a SHEET with no price on it, and your hotel tried to charge us R$ 2,400.00 for laundry services which didn’t have our underwear; we didn’t ask for it to be ironed, and we could have bought a new wardrobe if we knew it would a fortune to wash t-shirts, a couple of pants and dresses once a week. You are smooth operators and don’t try to tell us again that the prices were displayed on the pink sheet BECAUSE WE ASKED ONE WITH THE price or PRICE ITEMS THAT COULD BE CLEAR TO YOUR FOREIGNER AND EVEN NATIONAL GUESTS.||||GOOD JOB, WINDSOR LEME. Maintenance admitted HE DIDN'T KNOW TO PROGRAM DE CHANNELS, and we had to use YOUTUBE TUTORIALS TO learn how to program a smart TV who were cloning accounts and showing us other guests’ accounts and permission to watch videos they rented under their name. WINDSOR LEME will post videos and photos on social media to show the scamming and fake marketing. you promoted. We had to leave 3 days before our departure and next time maybe Hell will treat PAYING customers who stays for 24 days in a hotel better...

Upon arrival, our room was not clean. The floor was so dirty that our feet were black. Sand was in-between the sheets. The upholstered chair was badly stained with food, blood and sticky stains. There was no bench at the end of the bed for our luggage, and we are still without. The shower has black mold on the interior base that still has not been addressed. The sink was clogged and the faucet with no pressure, and my husband had to fix that trashy sink by himself by using tools in a store at Leme. The bidet sprayer has never worked. The television had only 10 channels, one in English, and out of 10 channels, only 03 actually worked or displayed a blue screen. The subtitle feature was broken, and maintenance called said nothing could be done until we addressed again, which caused your hotel to install a better TV who is mirroring other guest's passwords and codes and we spoke to other guesses so we came to the decision not to registered anything to watch Netflix or Amazon prime afraid that our credit card information could be misused or cloned. The front desk staff was kind and addressed some items quickly. However, were unable to address all and speak to the manager, who seemed to be on VACATION. We wrote an email to the website on our greeting letter. We received no response. After five days in bed with an unexpected injury, I asked the front desk staff to please replace our television. This request was met, however we had to set up the television ourselves. The television signs are in and out for other guests’ access. During our 22 days at Arena, we lost our privacy and deluxe view for two days as the windows were being cleaned. This included an early morning incident where I was hit in the face suddenly with a dropped rope as I stepped onto the balcony. We were also denied access to the rooftop area for one day for some unexpected maintenance task. There was an evening that we were without water to shower. BTW, the pool was dirty, slime, and not properly treated with pool chemicals (we work with professional pools) 3 days ago, our toilet ceased to work, and IT wasn’t CLOGGED AT ALL. We requested service multiple times while using a trash can to flush.

Maintenance first said we should switch rooms cuz he couldn't shut the water off. The valves WERE OLD AND DAMAGED, but when we said we were without water for days last week, he replied, RAISING HIS VOICE, 'THAT'S NOT MY PROBLEM; I WASN'T HERE LAST WEEK, SO WAIT FOR THE HOUSEKEEPER.’ However, he returned to the bathroom after the bovine treatment given to us, the paying guests, and miraculously, the toilet started to flush like magic. Hotel Arena Leme, I’m glad we know some consulates and ambassadors in Rio, and we have already forwarded the letters, photos, and recorded conversations to them. BTW, requested laundry services that had a SHEET with no price on it, and your hotel tried to charge us R$ 2,400.00 for laundry services which didn’t have our underwear; we didn’t ask for it to be ironed, and we could have bought a new wardrobe if we knew it would a fortune to wash t-shirts, a couple of pants and dresses once a week. You are smooth operators and don’t try to tell us again that the prices were displayed on the pink sheet BECAUSE WE ASKED ONE WITH THE price or PRICE ITEMS THAT COULD BE CLEAR TO YOUR FOREIGNER AND EVEN NATIONAL GUESTS.

GOOD JOB, Arena Leme. Maintenance admitted HE DIDN'T KNOW TO PROGRAM DE CHANNELS, and we had to use YOUTUBE TUTORIALS TO learn how to program a smart TV who were cloning accounts and showing us other guests’ accounts and permission to...

We loved this hotel and we will definitely stay here again! We arrived late on the first night and there were a couple of issues, but once we raised them, the reception team sorted them out as soon as they could. You cannot beat this hotel for location, value for money and the dedication of their staff. The reception team helped us throughout our stay and we are very grateful to them. This was a special trip for us and they went the extra mile. The rooms are not the best or biggest we’ve stayed in but they have everything you need. The beach views are amazing. Do book a room on a higher floor (VIP rooms - with sea view - recommend from 5th floor up) as it’s worth the extra. Little details made a distance from some more expensive hotels. I loved the endless hot water and strong water pressure. I loved the fact they had loads of hand/shower/conditioner in big wall dispensers (not those tiny single use plastic bottles!) Breakfast was great. Cashew juice and guava for breakfast! Lots of choices and changes every day. I didn’t like the scrambled eggs but the poached eggs were great! One point for improvement: there were sometimes 4x types of sausage dishes at once. All were pork. It would be good to have some chicken or beef sausage for a change. You could pick up a towel on your way to the beach - how convenient! The beach at Leme opposite the hotel is like your own private beach. The safest part of Copacabana or Ipanema. A police car was stationed on the corner outside the hotel and the military police (dressed in black and yellow for the beach) were visible between the hotel and beach. There was a nice crowd or local regulars on the beach. Do follow safety advice, but do that and you can relax. We...