ibis Rio de Janeiro Santos Dumont — Hotel in Região Geográfica Imediata do Rio de Janeiro

The hotel seems a bit tired and at a point where it needs refurbishment. For example, the lifts appear to not be fully working - the doors on one of the lifts did not open on some floors, or only partially opened, and then had to be manually pulled apart. ||In terms of the area - it is within walking distance of Santos Dumont Airport. It is within walking distance of public transport - the metro and VLT at Cinelandia area 10 minute walk away. It is not the most pleasant area at night, with numerous homeless people loitering - However, in fairness to the hotel, this is not their fault and there is 24 hour security in the hotel.||The air conditioning was running in my room on arrival and the curtains had been kept closed to keep the heat out, which is appreciated.||Staff at the hotel speak basic English. An issue with the in room safe was resolved through the use of google translate, but even with the language barrier, reception had maintenance in my room in under 10 minutes, which is very good service. ||There is a good selection for breakfast. There is good, fast wifi. However, it was apparent that my room had been well used and the fridge, for example, would have benefited from a deep clean. The hotel was ok for a short stay, but I would consider other hotels if in Rio de...

The hotel seems a bit tired and at a point where it needs refurbishment. For example, the lifts appear to not be fully working - the doors on one of the lifts did not open on some floors, or only partially opened, and then had to be manually pulled apart. ||In terms of the area - it is within walking distance of Santos Dumont Airport. It is within walking distance of public transport - the metro and VLT at Cinelandia area 10 minute walk away. It is not the most pleasant area at night, with numerous homeless people loitering - However, in fairness to the hotel, this is not their fault and there is 24 hour security in the hotel.||The air conditioning was running in my room on arrival and the curtains had been kept closed to keep the heat out, which is appreciated.||Staff at the hotel speak basic English. An issue with the in room safe was resolved through the use of google translate, but even with the language barrier, reception had maintenance in my room in under 10 minutes, which is very good service. ||There is a good selection for breakfast. There is good, fast wifi. However, it was apparent that my room had been well used and the fridge, for example, would have benefited from a deep clean. The hotel was ok for a short stay, but I would consider other hotels if in Rio de...

[ENGLISH FOLLOWS! Spoiler: don’t come here]

Surreal de ruim, tá quase me levando a loucura. Vim a trabalho, estou há mais de 20 dias sem ter acesso a uma internet decente – o "Wi-Fi gratuito" não funciona e nem sequer temos a possibilidade de comprar internet por fora. Não consigo ligar para a família, não consigo resolver nada que precise de internet, não consigo ter um lazer na internet, acessar um documento, absolutamente nada. Vou mandar a minha conta telefônica para o hotel e pedir ressarcimento, do tanto de dados móveis que tive que comprar.

Localização é meio péssima se você quer aproveitar a cidade fora de horário comercial, não tem absolutamente nada ao redor, completamente deserto. Apesar da suposta proximidade do aeroporto, dependendo do dia/horário você precisa pedir um carro de qualquer jeito se não quiser arriscar perder sua bagagem no trajeto. Ouvi até falar de uma pessoa que estava com o celular na porta do hotel e alguém passou correndo, pegou o celular e levou.

Elevadores horrorosos, quase todo dia pelo menos um está sem funcionar e já ouvi vários relatos de pessoas que ficaram presas.

Café da manhã e demais refeições são honestas, estrutura do quarto é mediana para ruim (a TV, por exemplo, é pré-histórica e os poucos canais disponíveis têm mais ruído que imagem).

A equipe no geral é gentil, mas sempre tem um ou outro que tratam com um descaso imenso, chega a dar desgosto e fazer perder a fé na humanidade. Mas no geral a equipe não tem culpa, visto que a maioria dos problemas descritos são relacionados à (falta de) estrutura e não à força de trabalho. Chega a ser irônico a missão 15’ e o SuperTime (veja fotos do papel que encontrei no meu quarto quando cheguei).

O hotel está com praticamente 100% de ocupação, mas claramente não foi projetado pra comportar essa quantidade de pessoas. Cada dia a mais que passo nesse hotel estou mais perto de perder minha sanidade, nossa senhora. Vontade de cometer o oposto de viver.

[ENG] It’s so bad it’s driving me crazy. I’m traveling on business and it’s been 20+ DAYS without any internet connection – the “free Wi-Fi” doesn’t work at all and we cannot even pay for a decent one. I can’t videocall my family, I can’t solve personal business online, cannot stream anything, cannot access any document, I’m practically living like a dinosaur. I’ll send my phone bill to the manager so they can cover my costs.

The location is kinda lame if you plan to enjoy the city outside of business hours. There isn’t a single soul in the streets after dark apart from homeless people and Rio is pretty unsafe as it is. The alleged proximity to the airport is pretty useless depending on the situation, as you still will need a ride from the airport if you’d like to keep your luggage. I’ve even heard someone saying that there’s been a theft just in front of the hotel.

The lifter is completely unreliable and I’ve also heard many reports of people being stuck inside it.

Breakfast and other meals are okay, the room itself is ranging from average to bad (the TV, as an exemple, is simply prehistoric and the few channels available offer more noise than actual image).

The staff is mostly kind, but some of them will treat you with such an aloof contempt that it will make you lose faith in humanity. I don’t blame the staff however, since most of the issues I’m having are related to (the lack of) structure. I can’t help but laugh (maybe cry?) with the mission 15’ and smile team irony (see pictures of the flier they put in your room).

The hotel is at full capacity but it clearly doesn’t have the capacity to hold this amount of people. Every passing day in this place gets me closer to losing my sanity, dear lord. Makes me wanna...