No13 Boutique House — Hotel in Burgas

No13 Boutique House is a nicely presented, clean and comfortable small hotel. We had two rooms : No 2 on the first floor for myself and my wife, and No 4 on the second floor for our son.||There is no reception at this hotel and details for check-in/check-out are emailed to guests prior to arrival. This is very efficient for the owners/staff, but felt very impersonal to us. It also means that there is no-one to assist with luggage when you arrive and while the curved staircase to the second floor is beautiful, it would be impossible to negotiate with a heavy suitcase.||There were a few other annoying ‘glitches’:||- the mini-fridge didn’t work in either room;|- unlike other places where we’ve stayed in Bulgaria, bottled water was not replenished;|- the safe was so small, we could put only our passports in it, no room whatsoever for any electronic devices;|- although the description of the rooms states that there is a desk, this is rather misleading; there is a nice console table (very high) and a nice armchair (very low), so if you need to do some work on your computer, you’ll have to do it in bed on your lap;|- beach towels were not provided on the second last day of our stay, so having returned from a long day trip we were unable to go for a dip at the nearby beach;|- the tourist brochures in the foyer were only in Russian.||Overall, we had a reasonably pleasant 4-night stay, but considering these shortcomings, we felt the hotel fell short of the standard it is obviously aiming at (monogrammed towels were a feature) and did not present value for money (no breakfast included and bottled water not...

What a wonderful place this was. Super easy access upon arrival as check-in information is all sorted by email a few days before. We stopped in room 4 which was decorated perfectly. Really comfortable bed my only gripe would be the pillows but that's all down to personal preference for comfort, one wasn't enough but two was too many. Plenty of storage space and a nice well stocked bathroom. Nice touch with sweets in the entrance and a small stocked complimentary mini-bar. The heaters were on for arrival so the room didn't feel cold. You can here others in the hotel but thankfully all guests were gracious on arrival and exit. I would have no issues in booking here again when we return to visit my...

What a wonderful place this was. Super easy access upon arrival as check-in information is all sorted by email a few days before. We stopped in room 4 which was decorated perfectly. Really comfortable bed my only gripe would be the pillows but that's all down to personal preference for comfort, one wasn't enough but two was too many. Plenty of storage space and a nice well stocked bathroom. Nice touch with sweets in the entrance and a small stocked complimentary mini-bar. The heaters were on for arrival so the room didn't feel cold. You can here others in the hotel but thankfully all guests were gracious on arrival and exit. I would have no issues in booking here again when we return to visit my...